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Vonage I've been with Vonage since Feb 2006. While I initially loved their service, things
I've been with Vonage since Feb 2006. While I initially loved their service, things went sour after a while.
The first two months were great. Awesome call quality, good prices, great features... the works. I decided that I wanted to get a cordless setup instead of the WRTG300 (?) they originally sent me, so I went to BestBuy and purchased the very first Vtech cordless vonage set offered. Oh boy. Not only did it not work for beans, but battery life slowly deteriorated over a few months to the point where I couldn't take them off the chargers to make a call.
Since then, I've been using Vonage primarily for number forwarding. I have the main line, plus 2 virtual numbers in other area codes, and an 866 line which I forwarded to my phone. After a while, these too declined in usage.
I called about 2 weeks ago after Vonage sent an account charge error notice, because I had my credit card re-issued with a new expiration date. The gentleman on the phone told me he couldn't access my account because I didn't know 3 of the 5 questions they ask. Not easy questions, like my mother's maiden name, or my first pet, or anything. More like the exact dollar and cents amount of my last bill I paid.
I hung up, disgruntled, because he could not access my account.
Today I called back, this time sitting at my dashboard logged in. From the moment I dialed til through the automated system til account cancelled, it took 19 minutes... not great, but not bad.
My representative mumbled and I couldn't understand half of what he said later in the call, but they made me some great offers before disconnecting me.
1st offer - a free cordless handset hardware package, "valued at over $100". I declined.
2nd offer - 1st offer, plus one free month of service. I declined.
3rd offer - 1st offer, plus two free months of service. I declined.
4th offer - 1st offer, plus "VIP Customer" pricing - unlimited plan for $14.99/mo for one year. I declined.
I admit that if I ever used the service, they'd be great deals. But pay $14.99 for something I never use is still a dumb idea.
I just received the charge and cancellation notices come up on my Gmail notifier. Very nice. Enjoy all - g'bye!
Read The Full Thread: Great Offers While Cancelling Service!
• Maybe this is silly, but did you ever think to just get a cordless phone and plug
• It's not silly that you ask that, but there are several reasons why I did not.
First,
• Since Vonage actually bills one month in advance, if you cancel, should it be towards
• Thadius856, I think you probably made the right decison for your situation and
• Vonage doesn't charge a month in advance.
• It does charge my account 1 month in advance.
• I just checked my account and this is what it reads:
Billing Summary
Statement
• This is my most current bill. As you can see, they have billed me in advance for the
• I stand corrected they do bill a month in advance and if you have international
Thadius856 posted "I've been with Vonage since Feb 2006. While I initially loved their service, things" on 06/05/2008 |
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