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Vonage I've been with Vonage about a year now...perhaps I won't be much longer if something
I've been with Vonage about a year now...perhaps I won't be much longer if something can't be done about my service...loss of fax ability. I have a 2-line package, one of which is supposed to be a "dedicated fax line". Until early June 2008, all seemed to be working well. I was getting/sending few faxes...but I was able to send and receive. My HP 6110 all-in-one is 5 years old and all functions appear to be in good working order - color printing, scanning, etc. After several phone conversations with several Vonage people, the bottom line appears to be that my machine is broken - the fax modem & the dialer.
Thinking this might be possible, I called HP to see what my options were. I learned that there have been problems with Vonage + the 6110, there are some programing codes that need to be used. Well, I tried the suggested "fix" and still got nowhere. I ordered a new HP all-in-one, the 6310. I was advised that I might have to hunt around online to find out what the proper programing codes are for this unit as well. [I've tried today...no luck so far. Does anyone know them?]
I am hesitant now to set up the newly arrived HP 6310. Vonage will not admit to the possibility that their Motorola Router might be the culprit here.
I'll appreciate any help that can be offered. I may need to quit Vonage. While their costs are lower than a few of the others, the others are "local" and come around to assist you, plus the fax functions work! I NEED those fax functions!
Thanks for any help. JR
Read The Full Thread: Cant fax with vonage!!
• Cant fax !! at all!! it works sometimes ,, never consistent,, i then call there
• And yet I fax with almost 100% success and have for years with Vonage, from both
• Rather than a rant, why not give us some facts to work with. What make and model fax
• I have two vonage lines that I fax on, one is the 250 minute - outgoing fax line and
• My fax is a POTS line, distintive ring, but when I need to send a LD fax, I simply switch
• I nver had problems faxing with Vonage for over a year.. of course the problem occured
• I never have a problem faxing with my HP 7280 AIO Printer. I did set it to a slower
• I have intermittent faxing problems, too. Usually I can get one page faxed successfully,
• What is your internet service?? Cable? DSL?
I really don't know the technical
Jeanette posted "I've been with Vonage about a year now...perhaps I won't be much longer if something" on 07/07/2008 |
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