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Vonage I've been using Vonage for almost a year now with few problems. A few weeks ago I
I've been using Vonage for almost a year now with few problems. A few weeks ago I started noticing excessive static on the line during calls, so much so that I have trouble hearing the other party. I haven't changed my network configuration or added any devices to my network. The static is audible even when I pick up the receiver and listen to the dialtone, before I start placing a call.
Here's my configuration:
dsl -> befsr41 -> wap11 -> my computers
-> rtp300 -> cordless phone
I'm in Mountain View, CA, with AT&T Yahoo! DSL "Pro" service (1.5Mbps down, ~400Kbps up) using a Speedstream 4100. Vonage gave me a Linksys RTP300. Because the RTP300 doesn't pass through IPsec, I use a Linksys BEFSR41 as my primary router and have the RTP300 connected through the BEFSR41.
The first Vonage tech I spoke to had me connect the RTP300 directly to the DSL modem. The static went away, but returned after several minutes of being on the call. He changed some settings on his end ("adjusting codecs"?) and the static went away.
However, I can't leave it in this configuration for long because I need to IPsec passthru to connect to my work VPN. So I went back to my original configuration and it's noisier than ever. The next tech I spoke to said that I have to open up some ports on my 3rd party router in order to make the static go away. (Is that really true?) So I tried putting the RTP300 in the DMZ of the BEFSR41, but there doesn't appear to be any effect. He also had me reconfigure the network so that the RTP300 was connected directly to the DSL modem, and again, the line was clear for a few minutes. But as we talked, the static increased so much that eventually he heard it too. He finally recommended that I try with a different telephone handset.
Short of going out and buying a new phone, are there any other ideas of things to try? Thanks in advance.
Voip test results :
Download 1,505,144 bps
Upload 429,376 bps
QOS 77%
RTT 103 ms
MaxPause 180 ms
Read The Full Thread: Static on phone line with RTP300 behind Linksys router
• I have a suspicion that the RTP300 is going bad, but I'd try a few checks before going
• Thanks for the reply. I like the overheating theory... it's consistent with what
• I have had exactly the same issue. After 9 months of flawless performance by the
• Looks like overheating is the culprit! I unplugged the RTP300, let it cool for
• I have the RTP300 in my office, with both phone lines enabled, behind a Linksys
• The only way you can fix it yourself is to replace the adapter at retail and register
• Its a known issue that with the latest firmware, you hear static on port 2. Is the
• I was hearing static on port 1 before calling tech support. The second guy I talked
• Did you try factory resetting (Voice reset) the device? or disabling QOS ? one
tlau posted "I've been using Vonage for almost a year now with few problems. A few weeks ago I" on 11/13/2006 |
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