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Vonage I've been using Vonage at home for two months now and have no problems at all with



I've been using Vonage at home for two months now and have no problems at all with the voice service but have struggled with the fax service. It doesn't matter if I use my HP all-in-one or my laptop with a built-in fax modem; the results are still the same. I notice that my success rate is highly dependent on two things: my baud rate and the quality of circuit for the remote fax. I've slowed down the speed of my fax modem and the HP4100 to 9600 bps and have improved reliability considerably (but not eliminated the problem completely).

Here's my issue with Vonage and Linksys: the problem is obviously caused by quantizing errors produced when a digital signal (fax) is converted to analog (phone) and then converted back to digital (IP). The proof is evident by the improvement caused by slowing down the transmission rate. It is quite clear that the Vonage fax service will never reliably work with the linksys router because it treats fax calls the same as voice calls. I belive that the router will need to have a fax modem integrated into it for the fax line which will receive the local fax, buffer it as a digital file, then send it to the remote fax via the IP network. Vonage and Linksys have known about this problem for at least 6 months and have offered no real solutions.

I am looking to open my new business office and was seriously considering Vonage but will have to shelf that plan until I can see that Vonage is serious about solving their fax problem. Before I ordered my service I read the Vonage website and they advertised full fax service with no caveats. I really don't care what Vonage does because there are other fish in the sea and I'll just use traditional POTS or another competitor. Perhaps this post will help others to carefully consider their decision until Vonage solves this basic technical problem.



Read The Full Thread:

Linksys router fax problems


this has been beat to death. have you seen these threads or tried any of these solutions: http://ww
Perhaps this topic needs to be beat to death because Vonage is asking everyone
Tried it, didn't work. The thread needs more development.

glube posted "I've been using Vonage at home for two months now and have no problems at all with" on 01/23/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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