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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage I've been up and running with the promise that my firmware has been rolled back.

I've been up and running with the promise that my firmware has been rolled back. They didn't say anything about turning off the auto-update, but from what I've read in previous posts here, they've stopped anyway. At least with the defective version.

I don't know if my contacting them actually did anything that wouldn't have been done anyway, but I haven't had any problems since.

So if you're still having problems, reboot your router (instructions are in an older post). And if you're still having problems try contacting them. The link to their Contact Us page is below.

Good luck... hopefully when/if they re-release the firmware I won't have to come back here. But if I do, I know I won't be alone!

HERE'S WHAT I WROTE:
You are trying to upgrade my firmware from 1.00.62 to 5.01.04 and you are causing my router to stop working.

When it doesn't work, the firmware is 5.01.04. I remove the power and put it back in and everything works again and the firmware is 1.00.62.

But it only stays working for a couple of hours at a time. Then I have to reboot the router again to get it working again.

When I am at work, I have no phone service once it conks out, until I get home. This is causing a lot of problems for me.

You need to 1. Roll me back to the old firmware. 2. Deativate the auto-update.

Please do not tell me that it's not you or that you're not trying to send faulty firmware to my router.

Please read the forum thread in the link I have provided below - especially the part where another customer had his problems solved by having the two things I have requested done to his account.

http://www.vonage-forum.com/ftopic20687.html

Please confirm when this has been done.

HERE'S THEIR RESPONSE:
Thank you for contacting Customer Care.

We understand from your email that you are experiencing problems with intermittent dial tone.

I have rolled the firmware back on your device to the previous version. Please retest and reply to this email with the results so that I may follow up.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357).

Thanks again for choosing Vonage, a better phone service for less!

Read The Full Thread:

WRTP54G Dropping Phone; Limited Connectivity Every 2 Hours

• I checked when everything was working and my firmware version was 1.00.62. I just
• Does anyone know if a new firmware or change has been pushed down in the past few
• I am having exactly the same problem. Have had this router/adapter for a little
• I've had the same problems myself and I've been doing some research. I can't
• When the voice line is down I can get an automated recording that says "The Vonage
• I am having this same exact problem since about late Tuesday night about 11:30
• This is happening to me as well! This is due to a bad firmware. Vonage screwed something
• I am on Verizon FiOS and they have never blocked me from anything so I can't imagine
• Thanks! I guess we can exclude the ISP from the problem. I have been using the
• Interesting ... I have been battling for the past few days with tech support of

klouie posted "I've been up and running with the promise that my firmware has been rolled back." on 09/21/2007

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