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Vonage I've been talking to the helpdesk everyday since I've installed my vonage setup.
I've been talking to the helpdesk everyday since I've installed my Vonage setup. They have adjusted every setting and I have seen moderate improvements. I can hear anyone clearly on my Vonage phone, but they hear slightly choppy audio. Here is my setup:
TWC Cable (Earthlink) through a DLink DCM202 cable modem directly in to the motorola Vonage device that goes to a Linksys wireless router then to my PC. I am using a panasonic 2.4Ghz cordless phone that has never been a problem with my landline plugged directly into the Vonage modem. I have also replaced the phone cord to the modem to as a suggestion from the helpdesk. I als replaced my Toshiba pcx1100u modem as the helpdesk told me that it was Docsis 1.1 and I needed Docsis 2.0...I think they were wrong and it didn't make any difference with my new Dlink modem. Here are my specs form TestMyVoip:
MOS Analysis From You TO Boston Media Quality MOS 4.4 / 5.0(Best with G.711 is 4.4)
Degradation Sources Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)
Round-TripLatency 103 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 0 ms
Avg: 7 ms
Max: 28 ms
Signaling Quality Post-Dial Delay 46 ms
Call Setup Time 62 ms
Media Delay 140 ms
MOS Analysis FROM Boston To You Media Quality MOS 4.4 / 5.0(Best with G.711 is 4.4)
Degradation Sources Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)
Round-TripLatency 103 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms
Signaling Quality Post-Pickup Delay 58 ms
Call Setup Time 74 ms
Media Delay 93 ms
I have ran the test several times and sometimes the packet discards is above 0 same with packet loss, but I don't think it has been above 3% for either.
any thoughts as I am new to the Voip thing. Thanks
Read The Full Thread: Choppy outgoing audio, helpdesk is no help
• does it matter if you make a call or if the call is incoming from someone else?
what
• The ISP is TimeWarnerCable / Earthlink.
It makes no difference whether inbound
• I just had my wife swap phones with the panasonic 2.4Ghz cordless to a basic corded
• Just for your information, ANY wireless network will interfere with a 2.4 Ghz
• is the phone directly connected to the Vonage device or are you using home wiring?
if
• I'd like to join this thread because I have just started experiencing the same
• I just ran the VOIP test. and Looks like I have a problem with my new ISP, COMCAST>
Again
• I'd say you have the right diagnosis, but remove the Netgear and repeat the test
dbuck50 posted "I've been talking to the helpdesk everyday since I've installed my vonage setup." on 12/14/2006 |
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