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Vonage I've been struggling to get my Brinks Home Security system to work with my Vonage



I've been struggling to get my Brinks Home Security system to work with my Vonage phone line for about a week now...UNTIL Last night. I read many different theories, many different complicated fixes but so far this is the easiest and only fix that has worked for me. After hooking up my Vonage, my Brinks would not be able to communicate through the phone, let alone pass the Line test that would pass over my regular phone wiring. After speaking with Brinks and them stating that they would need to install additional hardware and reprogram my Securty system board which was going to cost me $65 for the first hour and then $30 for every 15 minutes there after. I told them they could just send me the part and since i'm a computer technician myself, I would feel comfortable installing it and see if that worked. They gave no clear answer or interest in that, and iI wasn't ready to pay that much for what seemed like a simple fix.

I just hope this helps many people out there that are trying to figure this out. It's simple really. Swap each pair of lines with each wire in the pair. So in my case I have only one line, and I use the orange and orange white wires. Since I ran a new line from my V-Portal or Vonage device to the NID, which is the box where your phone company connects their wiring to your homes wiring. I ran a new cat3 wire to there and connected the orange to orange and white orange to the white orange to the original home wiring. Since I had already crimped the other end, I remember reading a post somewhere stating I should try to swap the wires and it might work. So in my case, it worked perfectly. I connected the orange to the white orange and vice-versa. Now I've also read somewhere that many Brinks Home Security systems(even recently or newer models) still use the "pulse dialing" method, and from what I understand Vonage doesn't support Pulse. Now it makes no sense to me on why Brinks would do such a thing, but I knew I wasn't ready to pay that $100+ bill they were going to make up for me.

So I hope this post will truly benefit people that are trying to research this, as I couldn't find a confirmed post regarding this fix. I hope this will fix most of the problems, but as I also understand any one system is not the similar to any other system. I would be glad to assist any one from my experience as we are all here to save some money!

P.S. Talking to Vonage and requesting to change my packet size and call quality on their end made my service worse(i.e. dropped calls) so I asked to revert my settings to original. Try different combinations of everything for troubleshooting. Good Luck.



Read The Full Thread:

Vonage + Brinks - Success! (finally)


I finally got Vonage to work with Brinks, at least for now. For the past several
....previous post edited....
that's funny, I have no phone line hooked up in my house at all, no vonage, and I have
Congrats! I'm fighting the same battle with my DTiVo's. Do you use the *99 following
Hi, I ended up NOT needing any prefix for the Directivo. However, I think I

pr337s posted "I've been struggling to get my Brinks Home Security system to work with my Vonage" on 03/20/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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