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jeddaisg Posted:
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peterlee Posted:
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Vonage I've been a satisfied Vonage customer for several months already, and last night



I've been a satisfied Vonage customer for several months already, and last night my father finally decided to take the referral and sign up for Vonage. He's got three lines in his house, one of which is used mainly for faxes.

When he signed up last night, he went to his Vonage account and entered his cell # as his network availability number for his two main lines-OK, no big deal there. Today, however, whenever I call either of his two house lines, I'm immediately transferred to his cell phone and get that voice mail. In effect, there is no way to call him or the family on their two main numbers.

Now, I realize it'll take a few weeks for those numbers to port from AT&T/SBC to Vonage, but in the meantime, can't he still receive calls on them? I know that I was able to receive calls during this transition time.

He's got virtual numbers for each line, so is there something that should be done with those? Truthfully, he's going to be ticked off to no end if everyone has to dial those numbers for the time being.

Edited to add: I just noticed that when I call my folks' house from my cell phone, I get through to both of their numbers, but when I call from my home phone-a Vonage phone line-I immediately get my father's network availability number (his cell phone).



Read The Full Thread:

New sign-up; Can''t receive calls


I assume you are trying to call from your Vonage line. Vonage to Vonage calls are
let me just ask, did your father unplug the phone from the wall jack?if so, ask him
I figured this was the case, which is why I edited my original post to state that
He actually has three lines in his house: two for voice and one for mostly faxes.

UMP25 posted "I've been a satisfied Vonage customer for several months already, and last night" on 07/21/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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