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Vonage I've been a customer since Jan 2005, but in the last month or so I've been having
I've been a customer since Jan 2005, but in the last month or so I've been having problems with incoming calls. When I
receive an incoming call, my phone may give me one
abbreviated ring, and often does not ring again (or sometimes I don't even get an abbreviated ring). However, I
am registering the calls on caller ID. I've spoken to
Vonage tech support 3 times, but no fix.
My setup is as follows:
Linksys Cable Modem (BEFCMU10) -> Linksys Router
(WRT54G) to Linksys Phone Adapter (PAP2)
This is what I've done to troubleshoot:
1) Internet Connection - I've tested my connection on
the Vonage site, and my upload speed is 367 kbps. My
download speed is 3.46 Mbps. This is more than enough.
2) Phones - I've connected two different Vtech
chordless phones and 1 GE chorded phone. I have the
same result regardless of the phone.
3) Phone lines - I originally had my phones connected
through my house lines. I disconnected it from the
house lines and hooked up phones directly to my phone
adapter. I still have the same problem.
4) Phone Adapter - Initially, I had a WRT54GP2
router/adapter. After talking to tech support, I was
told the phone adapter must be defective. I replaced
it with a Linksys PAP2, but I still have the same
problem. Thus, it is not the adapter.
5) Router - I replaced my WRT54GP2 router with a
WRT54G router. Problem still there. I also removed the
router and connected the phone adapter straight to the
cable modem. Still have the problem. It is not the
router.
6) Cable Modem - After checking the internet
connection, phones, phone lines, adapter (2 different
adapters), and router (2 different routers), I figured
it must have something to do with the cable modem. I
went out and purchased a Motorola SB5120 cable modem
and installed it in place of the Linksys BEFCMU10.
However, I'm still having the same problem.
I'm at a complete loss. I've ruled out every piece of
hardware in my house and my internet connection. Does anyone have any thoughts?
Thanks.
Read The Full Thread: Short or no incoming ring
• I would have given odds that the adapter was the problem until I got to the part where
• In a last-ditch effort, I went ahead and bought a new phone adapter, but a different
• Good plan. This is the first that I recall hearing about PAP2's having a ring problem.
• thank's for this info...
in case i encounter this trouble in the future,,,
i
• I have the same problem with a Motorola VT 2442. Are they all bad?
dfmurphy3 posted "I've been a customer since Jan 2005, but in the last month or so I've been having" on 08/19/2006 |
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