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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage I've been a Vonage user since May 3, so about six weeks. In that time we've had five

I've been a Vonage user since May 3, so about six weeks. In that time we've had five different outages, which seems absurdly high to me. The symptom is that when you pick up the handset you get a fast busy tone. It's not "no dial tone," but the effect is the same - you can't dial out and people calling in go direct to voicemail. I have two lines, and four of the five times this problem has only affected one of the lines.

The first time this happened I called support. I spent close to two hours following the directions of the support person, rebooting the Voip adapter, rebooting my router, switching phone lines, resetting the adapter to factory defaults, etc. In the end the problem was diagnosed by the second level support person as a provisioning problem and fixed.

On subsequent occurrences, not wanting to spend hours on the phone, I have emailed support with the problem description. Three times I got a note back the next morning indicating that I should reboot my adapter. When I did, the problem was fixed. One time I never got any response and the problem was cured in the morning without any rebooting at all.

I can't deal with weekly outages to phone service. I don't know if there's anything I can do on my end to improve reliability or if this is just the way it is with Vonage. I'm not at home, so I cannot present all of the technical information requested for help posts, but I can tell you this much:

1. Your location - La Habra Heights, CA (Los Angeles County)
2. Your ISP name and type - Time Warner Cable
3. Upload and download speeds - unknown, but it's the Roadrunner extreme offering, so on the order of 5M down / 768K up
4. Modem make and model - unknown
5. Type of Vonage adapter used - Motorola VT2142
6. Setup of Network - Cable -> SMC Barricade router -> Motorola VT2142
7. Issue you are experiencing - see above
8. Run this Voip Test: - can't from current location

Since the problem often affects one line while the other works fine, I have trouble seeing why anything I do on my end is going to make life better. But I'm hoping the veterans out there might have some ideas. Thanks.

- Jeff

Read The Full Thread:

Reliability -- frequent service outages

Jeff, While its hard to say I do have one question to start things off. Is it
Good question. The first time this happened it was the "home" phone line that was
If your phone adapter was unable to register to the Vonage network, you would receive
The home line is plugged into the house wiring. The office phone is directly connected.
When you hooked up the Vonage line to your home wiring did you disconnect the NID?
Yes, I disconnected the wiring at the NID. - Jeff

jallison posted "I've been a Vonage user since May 3, so about six weeks. In that time we've had five" on 06/18/2007

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