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Vonage I've been a Vonage user for a long time. I recommended it to a lot of relatives a few

I've been a Vonage user for a long time. I recommended it to a lot of relatives a few months after I got it, too.

Well, a lot of people I recommended tried it. Most had problems with crappy audio. Only 1 out of 10 remains with Vonage, My Dad. He has garbled audio a lot, because I can hear it when he calls me.

I really loved Vonage when I first got it. I touted it to everyone. Unfortunately, call quality has gotten worse and worse for me over the last year.

It is a combination of the hardware and ISP. I'd say most of the fault is my ISP, Comcast. I have the gold tier with comcast, 8M/768k. Still we get garbled audio. Incoming and outgoing. No PCs on my networking even using the connection. I've had techs for Comcast come out, work on the lines. They'd fix something, things would be great for a few weeks. Then something else would come up. It just seems like Comcast ISP in my area is not reliable enough for Voip. In fact, it seems like this is the problem for most people. Broadband connections are nice and fast, but not consistant.

It seems like Vonage's voice adapters all have some quirks. They seem to be all different by none of them are what I would call "Great". I've tried Motorola VT1005 (almost the best but intermittently flakes out.), PAP2, RTP300 (2 of them).

I'm on vacation. My wife complains of garbled audio. When I call work, co-workers complain, intermittently. Today, my connection must have gone down, because calls were forwarded to my cell phone for a few hours.

I've spent numerous hours on the phone with Vonage and Comcast.

I'm at the point now, where if I can't this working reliably this week. I'm going to go back to Qwest. I just can't take the hassle anymore. We'll see how it goes.

It may be cheaper, but the stress from my wife complaining and people not hearing me is not worth it. Maybe I'll try again in a few years or something.

Read The Full Thread:

Not worth the trouble

About a year ago I was on this site looking for Vonage reviews. Although there were
One of the problems with VoIP phone service is that you must have reliable and solid
There are so many variables regarding service. Internet bandwidth quality,
I posted the results from below. I also tested my speed on
Quigs, You are entirely correct. I imagine Vonage loses a great number of
I believe the overwhelming majority are like me - plugged it in ten months ago and
For those who use the PAP2 or another dedicated TA that is probably true. I haven't
Aside from myself, I also have family members that use vonage. I had it for about
I would disagree with this statement. I think prospective customers should know
Your feedback is appreciated. Hope to see you back some time.

mogulman posted "I've been a Vonage user for a long time. I recommended it to a lot of relatives a few" on 12/04/2005

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