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Vonage I've been a Vonage subscriber for about 8 months now. I've had consistently bad
I've been a Vonage subscriber for about 8 months now. I've had consistently bad service. I tried both phone and email support, but was sadly disappointed at the inability to help resolve. So here's the scoop - from the sticky at the top of the forum.
Location: Chicago IL
ISP: Comcast cable
Speed: 4041/357 kbps
Modem: Motorola SB 5100
Software Version: SB5100-2.3.1.3-SCM00-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
Down SNR 38dB
Power -4 dB
Up Power 46dBmV
Router Linksys RTP31P2 Firmware Version 1.28.00, Feb 21,2005
Cable Modem – Router – 2 PC’s, 1 Printer, and wall jack
Issues: Dropped calls, wife ready to maim me, incomplete calls, wife ready to kill me, calls going straight to voice mail although no one is on the phone, wife ready to Lorena Bobett me.
MOS Analysis from You TO Boston
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 146 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 0 ms
Avg: 5 ms
Max: 21 ms
Signaling Quality Post-Dial Delay 94 ms
Call Setup Time 94 ms
Media Delay 219 ms
MOS Analysis FROM Boston To You
Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 60.3%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.38 39.7%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 146 ms
Packet Discards 0.0%
Packet Loss 1.3%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms
Signaling Quality Post-Pickup Delay 110 ms
Call Setup Time 120 ms
Media Delay 141 ms
Another sticky at the top of the page explaining the acceptable ranges for some of these measurements might be cool. I also tried to get help from Vonage regarding QoS settings, but none of my contacts could help me (thank God I'm not relying on there CS staff for any type of mission critical function). How do I tweak these to help my situation?
Thanks in advance for any help.
Read The Full Thread: UNhappy Subscriber, but willing to learn
• My Recommendation - here it is.
I currently have this at one site, and it works
• Is there anything wrong with my current hardware?
What were the keys in the posting,
• Cyan,
I don't know that there is anything wrong with your current hardware.
• Your TestYourVoip scores are good. Do you have problems at any specific time of
• The first thing I would try to do is upgrade the firmware on your RTP31P2. The information
• Any feedback yet?
• Little feedback, but will try to post signals Tuesday night (Busy weekend, and
• Still need to investigate upgrading firmware on router, but here are the specs.
Firmware
CyanLeader posted "I've been a Vonage subscriber for about 8 months now. I've had consistently bad" on 10/18/2005 |
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