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In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
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In The Forum:
LNP – Local Number Portability
Topic:
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On Nov 12, 2014 at 06:04:12

mknopick Posted:
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In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Nov 09, 2014 at 09:50:11

Whitmarsh Posted:
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In The Forum:
Vonage UK
Topic:
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Vonage UK
Topic:
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On Oct 26, 2014 at 00:04:03

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In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
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Vonage I've been a Vonage customer for almost 3 years and have always been very happy -



I've been a Vonage customer for almost 3 years and have always been very happy - until this past week. Now callers cannot hear me either on a call I initiate or receive. This issue appears to be periodic.
Please help!!! I won't go back to BellSouth and don't want any more services than I already have from Comcast - it's craptastic.

Details:

1 - Atlanta, GA
2 - Comcast cable (ugh!)
3 - DL speed: 20680 kbps; UL speed: 1835 kbps
4 - Motorola SurfRider Cable Modem
5 - PAP2 Adapter
6 - Setup Modem -> Linksys WRTG54 Router -> Vonage Adapter
7 - Can't hear caller; caller can't hear me
8 -
Speed test statistics
-
Download speed: 11306528 bps
Upload speed: 2265560 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 28 ms
Average download pause: 1 ms
Minimum round trip time to server: 34 ms
Average round trip time to server: 36 ms

Voip test statistics
-
Jitter: you -> server: 1.1 ms
Jitter: server -> you: 0.3 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 38
Estimated MOS score: 4.2



Read The Full Thread:

Can''t hear in Atlanta


So after a little trial and error, I've discovered the issue was actually with
Your test details are on the "Wish List" of many - I suspect - The Good Old Days - when

fildawg posted "I've been a Vonage customer for almost 3 years and have always been very happy -" on 01/27/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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