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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage I've already escalated this to the "Executive Response Team" which I had to do

I've already escalated this to the "Executive Response Team" which I had to do by sending an email to the CEO. This isn't something that they let you know you can do at the customer care center. The call center actually only has two levels of support. The first level usually suggests that they transfer you to the cancellations department. Second level support promises they can fix it for you, then after about 3 or 4 minutes on hold you'll be greeted with a very polite "I'm sorry, there's nothing we can do. This is with the engineering department" Tech support can't fix it even at the highest level. The management access privileges in the tech support department won't allow them to adjust calls.

It's definitely a known bug they're working with. It's almost like I won the lottery, but I have to pay instead of collect. I've had Vonage since May 2004 and my average phonebill is in the neighborhood of $100 - $125 from all the international calling we do. I've not fully decided whether we'll stick with them or leave over it at this point. I'm quite tempted to leave considering our international calling will be much less and I can get the same rates through calling cards.

Read The Full Thread:

9044 minute call

• Yeah, 9044 minutes. Can't believe it myself. Their system didn't disconnect
• I would suggest dropping a note to them about this using the forum link (menu, top
• wow, thats the 2nd report of this this week.. see:http://www.vonage-forum.com/ftopic16506.html
• That is disconcerting. Perhaps more people need to check their acct activity
• I thought their system automatically disconnected calls after 4hrs?
• Wonderful feature add for the dashboard would be to be able to set how many minutes
• It should. The time that a device is registered to a server for is four hours. After
• And another reason to sign up for unlimited service. Could it be a way VONAGE can
• This is a bug in their system they're either working on or have fixed at this point.

DerekN posted "I've already escalated this to the "Executive Response Team" which I had to do" on 10/03/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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