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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage I understand that some folks are perfectly happy buying products and services



I understand that some folks are perfectly happy buying products and services and not expecting 100 percent of what they are paying for. However, I do expect everything I pay for just as Vonage expects to get paid 100 percent.

I was not sold a ticket to try out an unstable, partially functioning service. I was sold a service that could replace my land line with loads of features designed to entice me to move over to Vonage. My decision was not based on a Vonage representative telling me up front to expect that the services would work sometimes or be available sometimes. No one announced that this technology might be "flakey" at times or that you would have to schedule an appointment to get to the features that you are paying for. No one related that for days I might have to stay up half the night waiting for a chance to log in and check my settings, salvage a mess or use the features I was sold. No one told me that when service was down I would have to guess about it because the service announcements are really a sales pitch.

I pay for this service and I am not getting it. Now some folks may think that because they accept partial service or don't use them then everyone else should be happy. Some folks may think that a customer complaining when they are wronged is whining. Everyone has an opinion, but by gosh when it is my money I have every right to complain when I don't get the service I am paying for.

The idea that it is a great deal, even if it sometimes works, just amazes me. This is not some promotional toy that folks pay to play with. It is represented as a credible, solid service with great features. The idea that it is less expensive than a land line is enticing to customers, but Voip should be much cheaper than a land line. Most of the infrastructure already exists and is already being paid for by consumers.

There is no requirement for me or any other paying customer to sit around in the dark with no explanations or positive customer interaction. This especially holds true when there are catastrophic events and service issues that effect the masses and last days. I understand that some issues are related to end users not anticipating the additional knowledge required to deal with their unique network, hardware or software configurations, but this service outage is not about those issues.

At a minimum Vonage owes it to their customers to communicate the nature of these service issues on their web site instead of leaving the impression with the public that things are just rosey at Vonage. Paying customers should not be expected to wonder how many days or weeks until there is a resolution or if there is really going to be a resolution. Every business on earth has challenges, but in the end they either deliver what they sell or they pay the price. Surely Vonage knows the statistics on what happens when customers perceive that there is disaffection towards their issues.

This is not about bad customers. This is all about bad service regardless of the events that brought about the outages.



Read The Full Thread:

New customer - Vonage site unavailable


I just signed up with Vonage yesterday, and there website is down, and when I call
The Dashboard is down, and the customer service 800# (866-243-4357) is just ringing
Been a rather common occurance here lately....give it a little while and it will
rather sad that this is something which is accepted and not out of the ordinary.
i agree. i've been a vonage customer for less that 2 weeks (with 10 days on vacation,
Just joined a few weeks ago myself .....been down at least 5 or 6 times that ive noticed....if
If this is the norm, why do you all still stay a Vonage customer?
so far, i haven't had a need for the dashboard. i'm still not completely set up with
Until 4-5 weeks ago, Dashboard downtime WAS considered WAY out of the ordinary.
This seems to be happening a lot for me as well. Unfortunately, my phone is forwarded

rla posted "I understand that some folks are perfectly happy buying products and services" on 12/30/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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