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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

Vonage VoIP Forums

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Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


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Vonage vs. Time Warner Cable SoCal

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

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Salt Lake City: impressions after several months

Vonage Reviews

Vonage I understand that some folks are perfectly happy buying products and services

I understand that some folks are perfectly happy buying products and services and not expecting 100 percent of what they are paying for. However, I do expect everything I pay for just as Vonage expects to get paid 100 percent.

I was not sold a ticket to try out an unstable, partially functioning service. I was sold a service that could replace my land line with loads of features designed to entice me to move over to Vonage. My decision was not based on a Vonage representative telling me up front to expect that the services would work sometimes or be available sometimes. No one announced that this technology might be "flakey" at times or that you would have to schedule an appointment to get to the features that you are paying for. No one related that for days I might have to stay up half the night waiting for a chance to log in and check my settings, salvage a mess or use the features I was sold. No one told me that when service was down I would have to guess about it because the service announcements are really a sales pitch.

I pay for this service and I am not getting it. Now some folks may think that because they accept partial service or don't use them then everyone else should be happy. Some folks may think that a customer complaining when they are wronged is whining. Everyone has an opinion, but by gosh when it is my money I have every right to complain when I don't get the service I am paying for.

The idea that it is a great deal, even if it sometimes works, just amazes me. This is not some promotional toy that folks pay to play with. It is represented as a credible, solid service with great features. The idea that it is less expensive than a land line is enticing to customers, but Voip should be much cheaper than a land line. Most of the infrastructure already exists and is already being paid for by consumers.

There is no requirement for me or any other paying customer to sit around in the dark with no explanations or positive customer interaction. This especially holds true when there are catastrophic events and service issues that effect the masses and last days. I understand that some issues are related to end users not anticipating the additional knowledge required to deal with their unique network, hardware or software configurations, but this service outage is not about those issues.

At a minimum Vonage owes it to their customers to communicate the nature of these service issues on their web site instead of leaving the impression with the public that things are just rosey at Vonage. Paying customers should not be expected to wonder how many days or weeks until there is a resolution or if there is really going to be a resolution. Every business on earth has challenges, but in the end they either deliver what they sell or they pay the price. Surely Vonage knows the statistics on what happens when customers perceive that there is disaffection towards their issues.

This is not about bad customers. This is all about bad service regardless of the events that brought about the outages.

Read The Full Thread:

New customer - Vonage site unavailable

I just signed up with Vonage yesterday, and there website is down, and when I call
The Dashboard is down, and the customer service 800# (866-243-4357) is just ringing
Been a rather common occurance here lately....give it a little while and it will
rather sad that this is something which is accepted and not out of the ordinary.
i agree. i've been a vonage customer for less that 2 weeks (with 10 days on vacation,
Just joined a few weeks ago myself .....been down at least 5 or 6 times that ive noticed....if
If this is the norm, why do you all still stay a Vonage customer?
so far, i haven't had a need for the dashboard. i'm still not completely set up with
Until 4-5 weeks ago, Dashboard downtime WAS considered WAY out of the ordinary.
This seems to be happening a lot for me as well. Unfortunately, my phone is forwarded

rla posted "I understand that some folks are perfectly happy buying products and services" on 12/30/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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