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Vonage I tried to use the software to use my voange phone number and could not use it. When

I tried to use the software to use my voange phone number and could not use it. When I called Vonage I was told that to be able to use the software I need to pay extra $9.99 and have a separate phone number. I believe that this is an unfair practice by Vonage since under free features for any plan you choose it is clearly written that "Take it with You" which is explained as "Take Vonage with you on the road with your phone adapter or computer" . Because of the statement made I believe that this feature to us your main line on the software should be granted to each customer that requests this service. Please browse through the free features and ou will see that this is feature clearly promised to the customer by signing up for any of the plans. If you have faced the same situation or you become aware of it now please post message to earn your promised right . I talked to 3 levels of customer service employees, and what they told me was that the statement under free features does not refer to use voange on your computer which is a lie.
FYI: The reason why you cannot use you main phone number with Softphone is that they use two seperate databases where they cant have the same number listed on both of them, or that is what I have been told by Vonage employees. And ou cant have just softphone account without a phone adapter since the softphone database is created in a way that it doesn't let an entry to be added without an MAC Adress that comes from the phone adapter. Clearly Vonage tried to create a system where it will not give you the flexibility without the extra charge

Read The Full Thread:

Use of SoftPhone with the Main acct number

• I've read your rant three times now. I respectfully disagree with your position.
• I think that they should allow the softphone to be used with your main # and your
• I believe you should be able to use the softphone with your main number. It makes
• You're right. The softphone feature should be included. And it should be a free
• Im a newbie but i think the concern would be simultaneous use meaning if you take
• The softphone is optional, their website clearly states that it is $9.99 per month.
• I was originally interested in Vonage specifically for SmartPhone as I travel
• I may be jumping in this thread a little late, but it was linked from a recent thread
• If you don't need a home phone (and travel a lot), merely travel with your modem.

ozzy posted "I tried to use the software to use my voange phone number and could not use it. When" on 03/01/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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