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Vonage I tried to use the software to use my voange phone number and could not use it. When



I tried to use the software to use my voange phone number and could not use it. When I called Vonage I was told that to be able to use the software I need to pay extra $9.99 and have a separate phone number. I believe that this is an unfair practice by Vonage since under free features for any plan you choose it is clearly written that "Take it with You" which is explained as "Take Vonage with you on the road with your phone adapter or computer" . Because of the statement made I believe that this feature to us your main line on the software should be granted to each customer that requests this service. Please browse through the free features and ou will see that this is feature clearly promised to the customer by signing up for any of the plans. If you have faced the same situation or you become aware of it now please post message to earn your promised right. I talked to 3 levels of customer service employees, and what they told me was that the statement under free features does not refer to use voange on your computer which is a lie.
FYI: The reason why you cannot use you main phone number with Softphone is that they use two seperate databases where they cant have the same number listed on both of them, or that is what I have been told by Vonage employees. And ou cant have just softphone account without a phone adapter since the softphone database is created in a way that it doesn't let an entry to be added without an MAC Adress that comes from the phone adapter. Clearly Vonage tried to create a system where it will not give you the flexibility without the extra charge



Read The Full Thread:

Using Softphone with standard account?


Is there a way to use the soft phone with your main phone number? I would like to
I agree, but that's the only softphone option they offer at this time.
If they dont offer it there has to be a way to get it done anyway. seems to me that there
I agree, I want to use my home computer as just another phone in my home. I'm not interested
Well you could go old school and use a modem in your PC. I've got a headset connected
the goeal is this. I have multiple pc's in my house but only one has my vonage box
best solution I've seen is multiple/expandable handsets. uniden offers it,
Good post OZZY. I didnt remeber that info but I will check it out. I dont want
By "Take it with You" they mean that you can take your adapter with you and connect

ozzy posted "I tried to use the software to use my voange phone number and could not use it. When" on 03/01/2005

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