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Vonage I tried to do my due diligence and search for the answer to this but so far I've found



I tried to do my due diligence and search for the answer to this but so far I've found a few answers, but nothing's worked, and the threads i found that were similar to my issue have been locked due to nobody posting for 60 days.

I bought a WRTP54g router at Best buy a couple weeks ago, and after some odd problems (call waiting boots us off the call with the other person, weird things like that which never happened before) so i decided to check for a firmware upgrade and realized that the current is 1.00.62 while mine is stuck on 1.00.20 which from my reading is over 2 years out of date.

Here's what I have tried in attempts to get the router updated.

first I did the factory reset by holding the reset pin in for 30 seconds, then I disabled wireless. I attempted to access 192.168.15.1/update.html but the various passwords I had read about (user/tivonpw, and user/user) did not work.

So I decided to see if Vonage would just push the update if I left it alone, so I factory reset the router once again, disabled wireless, and left it connected to my cable modem for about 6 hours. Still at FW v1.00.20 with no indication that it's even trying to update.

It seems like it would be so simple to load the firmware myself except I can't get into that menu to allow me to do so. I have the .62 firmware image for it already downloaded to my computer, all I need to do is get by the username and password problem.

And I've heard people say that the "trick" is to log into the router first as admin, and THEN access the update page with the user/tivonpw password, but it still tells me invalid password.

I absolutely DESPISE calling Vonage for tech support, so i want to try to get this firmware updated on my own; I'm very technically proficient and I've done this type of stuff for many years.

If anybody can help me with this, I'll owe you a serious debt of gratitude. if there happens to be a thread that answers my question, by all means link me to it, I've read several but they told me to do the stuff that's listed above. I know what it's like to be a senior member of a forum and roll my eyes at the n00bs who just come in asking questions that have been answered 1,000 times over; Which in all liklihood is what I'm doing here, but for the life of me I can't find that one "magic" thread that hits my problem on the head. So anyway, thanks for going easy on me and any suggestions would be greatly appreciated.

Thanks in advance,

-matt

*edit...I just broke down and tried to call Vonage to get them to push me the upgrade manually like I've read some users doing, and the guy (also like I've heard from some users) told me that my device is up to date. Despite the fact that the 1.00.20 still shows on every page. So I don't think I'll get anywhere with them at any rate.



Read The Full Thread:

WRTP54G stuck on 1.00.20 firmware-Won''t Update


If disabling the wireless feature on the WRTP54G does NOT allow the device to auto
I think I edited my post right when you were posting the response to me. What do I
Argh, now I'm on the line and the agent is insisting that 1.00.20 is the most up-to-date
I agree, that sounds and smells like BS. If your firmware version is still showing
In an interesting turn of events, while I was holding to speak with the second level
Version 5.01.04 is the most current firmwware for the WRTP54G. Test it for awhile
Will do. I forget which post I saw, but I remember somebody complaining about it.
You're correct...some users did have issues with firmware version 5.01.04 while
This sounds like my story. They are tellin me that 1.00.18 is the most current.

matt314159 posted "I tried to do my due diligence and search for the answer to this but so far I've found" on 11/25/2007

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