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In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
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On Nov 08, 2016 at 11:59:50

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Vonage I tried to cancel my service two wks after I received my router back in Feb still



I tried to cancel my service two wks after I received my router back in Feb still haven't been able to.

My phone service quit two weeks after I signed up. I tried to call Tech Support a few times and got a busy signal. I decided to cancel my service. E-mailed them through their "cancellation" e-mail on the website but got an automated response with no acknowledgment of cancellation. Called the "Cancellation department" and it rang and rang.

Tried Customer Care in Feb, they told me to call the cancellation depart. Explained that I tried that already, and that no one answers at that phone number. The lady tried to cancel for me and told me I would receive e-mail with address to send router back to. Meanwhile, Vonage is taking money out of my account for service I don't have. I didn't receive any e-mail but the one letting me know the amount taken. Cancelled credit card as that was the only way to keep Vonage from still charging against it every month.

Tried Customer Care again March, explained the situation to another person. The man told me he would try to cancel me, blah blah. Nothing happened.

Tried CC again April. Was assigned some "Accountabilty Number" that was in reference to the accountbility depart supposedly looking into this situation. Vonage sends auto e-mail telling me they are cancelling service because they haven't been able to charge my credit card for two months. Yeah, no duh.

May now. Only e-mail I have received is the one telling me they have unsuccessfully tried to pull money out to pay for an account that I have been trying to cancel for three months.

How are you supposed to cancel service with these idiots?



Read The Full Thread:

There''s No Way to Cancel Service


I would suggest two things. First, I would dispute the charges through the credit
Please re-read my post....I was forced to cancel my credit card, and did, months
I wouldn't worry about your credit report. Vonage is a prepaid service. They simply
If it's pre-paid, then why have they kept trying to charge my credit card $16.94
I'm sorry to hear about your experience. This thing has worked great for me. However,
Obviously there is a way to cancel. These are just a few examples
I personally think this option is great. I would even prefer a less expensive option
I'm sorry but Broadvoice service has been horrible.
Landline service here with Verison costs at least $50 per month per line with their

Assid posted "I tried to cancel my service two wks after I received my router back in Feb still" on 05/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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