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Vonage I tried to cancel my service two wks after I received my router back in Feb still
I tried to cancel my service two wks after I received my router back in Feb still haven't been able to.
My phone service quit two weeks after I signed up. I tried to call Tech Support a few times and got a busy signal. I decided to cancel my service. E-mailed them through their "cancellation" e-mail on the website but got an automated response with no acknowledgment of cancellation. Called the "Cancellation department" and it rang and rang.
Tried Customer Care in Feb, they told me to call the cancellation depart. Explained that I tried that already, and that no one answers at that phone number. The lady tried to cancel for me and told me I would receive e-mail with address to send router back to. Meanwhile, Vonage is taking money out of my account for service I don't have. I didn't receive any e-mail but the one letting me know the amount taken. Cancelled credit card as that was the only way to keep Vonage from still charging against it every month.
Tried Customer Care again March, explained the situation to another person. The man told me he would try to cancel me, blah blah. Nothing happened.
Tried CC again April. Was assigned some "Accountabilty Number" that was in reference to the accountbility depart supposedly looking into this situation. Vonage sends auto e-mail telling me they are cancelling service because they haven't been able to charge my credit card for two months. Yeah, no duh.
May now. Only e-mail I have received is the one telling me they have unsuccessfully tried to pull money out to pay for an account that I have been trying to cancel for three months.
How are you supposed to cancel service with these idiots?
Read The Full Thread: There''s No Way to Cancel Service
• I would suggest two things. First, I would dispute the charges through the credit
• Please re-read my post....I was forced to cancel my credit card, and did, months
• I wouldn't worry about your credit report. Vonage is a prepaid service. They simply
• If it's pre-paid, then why have they kept trying to charge my credit card $16.94
• I'm sorry to hear about your experience.
This thing has worked great for me.
However,
• Obviously there is a way to cancel.
These are just a few examples
• I personally think this option is great. I would even prefer a less expensive option
• I'm sorry but Broadvoice service has been horrible.
• Landline service here with Verison costs at least $50 per month per line with their
Assid posted "I tried to cancel my service two wks after I received my router back in Feb still" on 05/24/2005 |
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