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Vonage I totally agree. I was having the same problem all the time especially when calling
I totally agree. I was having the same problem all the time especially when calling number where I would be saving money! On numerous occassions, I have resorted to either using my mobile phone or BT phone because Vonage lines are busy. Here is a summary of my experience:
I joined Vonage because it seemed to a good deal. In reality, for many of the countries I wanted to make free calls to, Vonage lines were always too busy. So much so, that I ended up using my landline.
Also, call quality was very bad that when I made business calls, people asked me if I was using Voip. Its so embarassing when people say things like "I can't hear you clearly, are you using Voip line?" I was well annoyed and wanted to end my service.
I contact Vonage and they persistently encourage me to stay offering discounts and refunds for their admittedly inadequate service.
In my personal opinion, there customer service helpline is a con. Customers feel secure knowing that they can easily get through and speak to a person on the line. The staff are sales orientated customer services people. From my experience, they are very well trained in retaining customers.
They kept telling me it there was a temporary fault and as a good will gesture, they would refund me some of or give discount on my line rental. They were desperate to keep me on something, even offering a £2.99 package which you don't see on their website.
Vonage spend too much money on staff to retain customers as its cheaper than improving their Voip service.
I said that I wanted to close my account and I was more than happy to pay the disconnection charge as their service was ruining my business.
I definitely would not recommend Vonage. I am much happier paying BT line rental and using other services like Alpha, at least they are reliable.
Who cares if its cheap. Its actually very expensive as most of the time, it doesn't work!
Vonage - get your act together. I will try your 30 days trial again in 6 months times to see if the service has improved. However, I very much doubt it.
Read The Full Thread: Lines are temporarily busy, please try again later, 0106
• I'm trying to call home to my vonage number, and i'm hearing this message (Lines
• Are you in the 918 area code by chance? There's an issue there. Likely you're not
• I'm in the 613 area code.
The problem persists, so I called Vonage tech support
• That error message is soo useless, I've received that message for days straight
• I got that message calling from my Vonage 416 number to a 613 number. I changed the
• Got that message twice using my vonage phone. Frustrated, switched to make it
• I am getting a repeated message 'lines temporarily busy, please try again later,
• I keep getting this error message when trying to dial Ireland from Los Angeles.
• This error has been happening since the beginning of Oct. 2007. I'm not even calling
• I was trying to call home from the U.K on my cell phone and was getting the message,
KamSingh posted "I totally agree. I was having the same problem all the time especially when calling" on 04/25/2008 |
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