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dconnor Posted:
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On Apr 27, 2017 at 13:52:02

Trafford Posted:
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On Apr 27, 2017 at 05:42:50

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On Feb 23, 2017 at 12:33:52

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Vonage I too have had an intermittent problem with my caller ID displaying "Incomplete



I too have had an intermittent problem with my caller ID displaying "Incomplete Data" on the newer phone and "ERROR" on the other older caller id's. I have been back and forth via email with Vonage about this issue (12 pages worth of email). It seems though that the whole time they were bouncing me around between several service reps. I did all of their suggestions (and then some). I rebooted the PAP2v2 several times, they said updated my "caller id properties" twice (requiring me to reboot again). Undid the house wiring and hooked one phone with a new wire to it and switched phones. They then told me to do a factory reset on my Belkin router because "it may have downloaded a firmware update that messed up the firewall and is blocking the Vonage adapter (not true since it didn't download any new firmware since I bought it about a year before subscribing to Vonage... plus it was set outside the firewall... and for giggles I even set up port forwarding to it. Finally they broke down and told me my device seems to be defective and they claim they will exchange it since it's still under warranty. I called Vonage with concerns since I didn't want a Motorola adapter (seen compatibility issues with Motorola and Belkin and heard of compatibility issues with Motorola and Macintosh). The service rep on phone told me I had to reply to the email to go forward with the exchange process, but I would get a new unit that is the same make and model as my old one (a lie since I looked at the order details on Vonage's website and it says I'm getting shipped a "D-Link Reconditioned VTARB"). After this lengthy conversation for my own satisfaction I asked the representative if he could give me the firmware version I was suppose to be running. He came back to the phone, told me he couldn't tell me when they issued the firmware update but the firmware version was: PT-11.4.0-R0660426-1.00.13-R060426.IMG (which I assume means version 1.00.13). Ahhhh! Now we're getting somewhere. My firmware before and after a factory reset on the PAP2 was 1.00.22. The representative told me that the adapter was suppose to check for new firmware every 30 minutes and update if there was a newer version, and that there had been two previous firmware updates since production. Before sending my request for them to exchange my adapter I tried 1 last test. I plugged the PAP2 directly to the cable modem to eliminate the Belkin router as the problem. After two hours it was still running on it's base firmware. I then factory reset it again and it still didn't update. This may be the cause for the intermittent problem with caller ID. Does anyone else have the intermittent problem too with a different adapter other than the PAP2v2? And for those who have the same problem with the PAP2v2, what firmware are you using? You can find this out by using your phone. Dial #### then 150#. The voice will read you the firmware version. Thanks!



Read The Full Thread:

"Incomplete data" with caller ID on some incoming


I've used vonage for over a year now, never having a problem with caller ID. But
Occasionally I have had problems with caller id as well. Just the wrong date and
call vonage and check if you have the latest firmware. you can also try to move the
I too recently started having this issue. All my phones show "incomplete data"
Kirem, I've also just started getting this issue within the last 5 days or so. About
I noticed this this weekend. I'm getting "Incomplete Data", and when calls get
I just started getting the "incomplete data" message on about 1/2 of all calls
They didn't give any useful info. But seeing these posts I guess the problem isn't
I too have been having the same problems for 3-4 weeks now. Can't figure out what
I just recieved a forwarded call from a number which was previously "garbled"

applefreak posted "I too have had an intermittent problem with my caller ID displaying "Incomplete" on 09/19/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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