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Vonage I too have been a long time Vonage user (5 years) and have had Comcast HSI all of that
I too have been a long time Vonage user (5 years) and have had Comcast HSI all of that time. My Vonage voice quality has been fine for all those years until recently. Last September I switched my primary phone line to Vonage. Everything was great. Then around January 1 of this year I started having quality issues. The problem is that the party on the other end can't understand/hear me. Completely unusable at some times of the day, but also can be bad/unusagle at any time of day (i.e. 3 am for a local call)). The other party sounds fine on my end, but that's not much help for conversations. I did a fair amount of testing (every 20 minutes, 24 hours a day, for two weeks). The basic problem seems to be lost UPD upstream packets that are lost at the first Comcast node, though I did have a lot of jitter at various times. (Data is in spreadsheet with graphs if anyone is interested) I complained to Comcast on two different dates. (No new TOS yet) The answer I got from them was "there is no connection problem" , "why don't you switch to Comcast Digital Voice?" I suspect that Comcast is using network management techniques that are interfering with the Voip packets. I also reported my problems to Vonage and have filed a complaint with the FCC. It appears that Comcast is treating their own Voip packets differently than those of Vonage as I was assured that I wouldn't have any phone problems if I switched to CDV. I'm now looking for a new ISP, but mean time on Feb 1 all of a sudden my voice quality got a lot better and I had little or no problems until around Feb 15. when things got worse again though not as bad as previously. I think it is fairly obvious this is a Comcast issue and I think they are simply trying to push out any competing Voip
Read The Full Thread: Comcast New User Agreement
• Hey Guys/All - I have recently spent two month with Vonage and Comcast trying to
• Yes, I got a new Comcast user agreement last week as well. I have had Vonage since
• I agree csnet. To me it was merely a CYA for them and their service technicians.
• Well with that in mind - It seems clear that if one uses a third party VOIP service
• Okay a couple of things...
First of all, I think you're confusing QoS with
• Thanks Ksig - But you can search for my other post through out the past couple of
• jonesdb, I've been having exactly the same problems as you, and at exactly the
• I posted this on another thread-Looking like comcast has got it plan figured out
• I used the trial version of MyConnectionPC from Visualware
Visualware web
jonesdb posted "I too have been a long time Vonage user (5 years) and have had Comcast HSI all of that" on 02/24/2009 |
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