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Vonage I too get all circuits busy ecspecially around 5p.m. central time.
If I try the
I too get all circuits busy ecspecially around 5p.m. central time.
If I try the call several times it may get through. I have both SBC local service and Vonage on different lines. If I try the same number on the SBC line I never get all circuits busy. Having worked in the telecom industry for many years the problem is obvious, Vonage does not have enough outbound lines to the public switched telephone network (PSTN) on their service to properly handle peak times. This problem should be very apparent to them if they keep any sort of log, (anyone who runs a pbx or telephone carrier should), and review their data. It may just be a cost issue, they have to pay to add additional lines. Hopefully the problem is they are adding customers faster than they can add lines and are working to resolve the issue.
The other problem they have is routing calls to other service providers and cell phones and mistakenly give the recording '"The number is not in service I100" when in fact the number is in service. If you try the number several times it will work, but most people would not try several times if they thought they must have the wrong number. As a consultant, for these reason we currently do not usually recommend them to business customers who do not need all the excellent bells an whistles they offer. Other Voip carriers have a better handle on call capacity and routing.
As far as inbound calls go I would appreciate others responses on how often people complain about not being able to call in to a number and wether that number is a transferred traditional carrier number or a new Vonage number. I currently do not have much information on inbound call failure or busy circuits.
I am in area code 630 and handle customers all over the country but primarily in Chicago area codes 630, 847, 815, 312, 773, 708 and 224
JayF
Interactive Technology Corporation
"A Computer Telephony Pioneer Company"
WWW.ITC1990.com
Read The Full Thread: All circuits are busy...
• I love Vonage but the unreliability is getting to be a bit much. This has been going
• Zak I'm in 516 area code and haven't had any problems, I also have had it since Jan.
• Zak,
I have had vonage for almost 2 years and it has worked flawlessly, until
• Gentleman,
It sounds to me like the problem is your ISP. I could be wrong, but
• Zak:
Are you on Optimium Online (CableVision)?
I am asking because I
• Generally, the "All Circuits Are Busy" message is coming from the CLEC who provides
• This is not an ISP problem. I don't have the problem dialing out, but people have
• i've started getting "all circuits busy" and "call cannot be completed as dialed"
• A network issue would show up in different ways.
I have 10Mb down and 1Mb up
• I am also experiencing the problem where calls coming in get the "all circuits
JayF posted "I too get all circuits busy ecspecially around 5p.m. central time.
If I try the" on 05/14/2005 |
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