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Vonage I think you late posters are missing the point. The problem is that the Vonage service
I think you late posters are missing the point. The problem is that the Vonage service was working fine for both inbound and outbound calls up until early March. Something happened that is now affecting many users' outbound calls. Problems with people's cable lines and what not do simultaneously occur overnight for users dispersed over a wide geographical area. Something had to change either on Shaw's end or on Vonage's end.
My theory is that Shaw finally actually *enabled* the QoS/Bandwidth management features found on the Ellacoya's. Most likely the Ellacoyas have been installed across Shaw's network over past months, and the P2P limiting has only been selectively enabled in areas where P2P has become troublesome. Now that they have been running across the network for some months, Shaw gained the confidence to enable bandwidth shaping. All users who aren't paying the QoS fee are lumped into a traffic shaping class "bulk", where service is "best effort", whereas those paying the QoS fee are placed in a higher priority queue. Thus, those users' packets take priority over all other data traffic.
These queuing methodologies work great when applied equitably, but as we can see here, may cause significant problems for those using real-time services like Voip which requires minimum latency to work properly (unless you are in the high-priority queue).
I think this is a reasonable hypothesis given the feature-set of the Ellacoyas.
Of course, Vonage could simply be growing their customer-base faster than their infrastructure, and are riding on the publicity around Shaw's QoS "tax" as a diversionary tactic while they perform network upgrades.
I work in this industry, both of the above scenarios are typical. Either way I can't make phone calls.
Read The Full Thread: Help with Vonage / Shaw Issues
• I am experiencing outgoing call quality issues. Funny thing is inbound calls
• No one has any suggestions for me at all?
• similar problems, similar results, One thing worth mentioning is latency between
• You're getting a lot of packet discards, but still it seems like the numbers don't
• I'm having problems recently with my vonage service over shaw. Up until last week
• I smell a $10 rat....
Shaw wants us to pay $10 a month to turn on a "QoS" (Quality
• Exactly the same for me, as well. My Vonage was running stable and sounded crystal
• Looks like I'm not the only one experiencing this issue, and plus it also just started
• Shaw has been quietly offering the QoS tax....err enhancement for a few months
• I'm in Calgary, and I've been getting really bad ping times here:
12 brvwil1wcx3-pos2-0-oc192.wc
nocmgr posted "I think you late posters are missing the point. The problem is that the Vonage service" on 03/30/2006 |
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