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Vonage I think that Vonage's issue is making a commitment that they are unable to keep.
I think that Vonage's issue is making a commitment that they are unable to keep. My number transfer was done long ago, so I no longer have the exact dates, but I remember the initial promise was 15-20 business days. When I called to confirm receipt of the authorization the CSR that I talked with said that the *average* transfer time that she was familiar with was 6 weeks (30 business days) and that it could be up to two months. I asked why they would advertise 20 business days if they knew it would take longer and she said I should talk to marketing.
Anyway, my expectation was set that it would take 6 weeks to get my number transfered, not just 4. So when it acutally happened in 6 weeks I was quite happy. On top of that, I did call after 20 business days to ask about the status and they credited me 1 month of service for the delay. Overall, I am pretty happy with the handling of my number transfer.
I worked for MCI in the late 90s when they made a failed entry into the Local Service arena in Colorado. Number portability to a CLEC from a RBOC was required under laws at that time, not to be confused with number portability issues at hand here. Well, to say the least, USWest (now Qwest) was a complete and utter b*stard about dragging their feet on making the transfers. They would always claim that they hadn't received the authorization, or the authorization was not properly endorsed, or that the customer had refused the transfer when contacted for verification, or "technical" difficulties were causing a delay, or a billing issue had to be resolved by the customer before they could clear the account. The long and short of it was that a transfer that should have taken 3 business days, and no more than 10 would often take 25 - 30.
I believe that Vonage could be more on the ball about filing the requests, but I won't discount the probability that the likes of Qwest and SBC aren't doing everything they can to make it a PITA for the customer and Vonage. Why wouldn't they? They're already losing a customer to Vonage. What's the worst that could happen? The customer gets tired of waiting and cancels the transfer?
Read The Full Thread: Number portability experience
• What has everyone's experience been thus far on moving their numbers?
I am
• I heard that some people are having trouble with it. For example, it took almost
• So far, my experience has kind of sucked.
My LOA arrived at Vonage 11/24. It
• My experience is similarly bad. Vonage received my business phone number transfer
• My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short
• November 13, 2003 Letter of Authorization (LOA) Received
November 24, 2003
• Didn't number portability start on Nov 24, 2003? That would explain why it went
• Number portability started in November only for cell phones the 100 largest metro
• I sent my request in November 15th. As of today, it still hasn't gone through, although
• October 29, 2003 Awaiting Letter of Authorization
November 04, 2003 Letter
primerisk posted "I think that Vonage's issue is making a commitment that they are unable to keep." on 02/05/2004 |
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