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Vonage I think I was premature in saying that the problem had been solved. My packet loss



I think I was premature in saying that the problem had been solved. My packet loss was 0% for most of yesterday afternoon, then overnight it returned.

Before the tech came out, I put the cable modem back into it's original place and reattached it to the original cable. By "drop from the pole", we do not have underground wiring - the cable is on poles, and I was referring to where the Cable TV wiring enters the house. There is a place where the cable from the pole enters the house. At this point, there is a junction - I just hooked my cable modem into this point.This way, I could get the tech to replace the cable - also, he could see the problem I was having.

The tech arrived and I showed him my pingplotter stuff and packet loss. It had gotten as bad as 80% this morning. He went to look at the pole. Came back, said it looked fine and but decided to replace the line from the pole drop to my modem.

After he did that, he couldn't get the modem to sync up. He said power levels were great - the modem just wouldn't sync. After ten minutes of waiting for it to sync, he asked if I was waiting for him to leave - I said no, I'm here all day. He said he had called another tech to help troubleshoot but it was going to take 30 minute for him to get here. Because he had another appointment, he was going to go do that one then come back.

Sure enough, 30 minutes later he showed up with another tech. The modem had finally synced, but it took 20 minutes. They all agreed something was wrong. They climbed the pole, ran tests on the wire from the pole itself, did all sorts of stuff. Interestingly, when the tech was in the neighbors backyard climbing the pole, the lady came out and said, "are you here to fix our internet?" so they are having problems too. I was going to ask them yesterday but didn't see them around.

After all this, he didn't know why he didn't mention this before, but last year in this area they were having this same problem in June/July and then October. Good connections, but lots of packet loss and being unable or very slow to surf the internet. They thought they had the problem fixed before..but... maybe not.

So - finally they said, we're done all we can do. It's not fixed - it still has massive packet loss (100% when they left!) but it needs a "line guy" to look at it. They called him and he should be out in a few hours. He doesn't need access to the house, they will give him all the data he needs. So - he hasn't shown up yet. I don't imagine he'll knock on the door, but I should be able to see him park his truck.

I'll update you when more happens. I'm home all week, so I'll keep applying the pressure to Comcast. Plus, having the next door neighbor with a similar problem should help.



Read The Full Thread:

Comcast, outbound dropouts, questions - Resolved


Craig, I'm in southern California and have similar problems as Craig over
Warning: Long ramble... I've posted stuff here before about random outbound
Comcast came out again (yesterday) with a different tech. Before he came out,
Are you located in the Midwest, Craig?
Nope (I've read most of that thread). I'm about 30 minutes west of Boston, MA. This
95% of the time, outbound audio dropping out is related to packet loss from the
Exactly. It never crossed my mind to call Vonage, as this is entirely a Comcast
Open a DOS window: > ping 73.171.8.1 > ipconfig/all > ping <default
Thanks for all the juicy information to check on, but I will reduce this down to
Ok, I agree that eliminates your Nic...so fire up ping plotter to the management

iaflyer posted "I think I was premature in saying that the problem had been solved. My packet loss" on 06/13/2006

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