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Vonage I think I have figured out what causes fax problems with Vonage. It is the quality



I think I have figured out what causes fax problems with Vonage. It is the quality of your internet connection. The reason I am saying that is because we don't really have problems with faxing until the quality of service goes down. I use the My Speed, speed test because it will tell you the quality of service. http://www.myspeed.com/pe/index.html

A little history:
We had cable internet. I don't know about other parts of the country, but it seems that here in North Texas, a good cable internet company doesn't exist (except when AT&T used to provide cable service before they went to Comcast and then to Time Warner). At home I went from AT&T, then moved into Charter's area, then into Cebridge's (now Suddenlink) area. At the end of summer we will have lived here a year, we got Cebridge when we moved in. We had been with Vonage for about 3 years at that point to get away from what we call "Ma Bell" at the time was SBC (South Western Bell). We paid for 7MB service on Cebridge, but we only saw that for the first week, after that, 3 MB was about all we got. Nine time out of ten the quality of service was less than 50% of course this is when we could not get a fax to go through. I would call the cable company...of course they thought....as long as the connection worked, there job was done. They acted as if they didn't understand packet loss or quality of service issues. I had this problem across the board with the cable companies that I had dealt with. We dumped Time Warner at my job for the same reason. We were down a lot of the time with Cebridge at home and Time Warner at work. I have come to the conclusion that cable companies just don't care.

At my job we moved all our phone and internet to a service called Cbeyond which is kind of the same technology as Vonage, but is geared towards businesses so you don't get some of the quirkiness that comes with Vonage....however there is a huge price difference. The Cbeyond service uses a T-1 line and all of our faxes go through on it. I think the reason is that when I do a speed test the Quality is 97% all the time. With time warner it was 40% or below. This reminded me...since I was having the same problem at home, I thought to my self, how would DSL do with my Vonage service. The problem was that I would have to go back to SBC who is now AT&T. The other problem was I have to get a POTS phone line to get DSL. So I found out that I could order a no frills, basic line for $7.00 a month which was limited to 25 out going calls per month and .08 cents per call after (for local calls only). I cannot make long distance calls on it. I am not going to use it anyway, so I don't care I just needed it to get the DSL service to my house. So we got the 3MB package for $24.99 per month, so now my AT&T bill is going to be cheaper than my Cebridge bill by $10. Get this the service is at 99% quality and this 3MB service is faster than our Cable that we were paying for 7MB but only getting 3MB. Also I got a $50 rebate for my modem (Modem cost $50) and 2 months free of service. Can't beat that. It's been working great with Vonage and we have a backup phone just in case the internet goes down.

RP



Read The Full Thread:

Does anyone have a fax on Vonage that works?


I currently have a fax machine that works sending faxes, I've never tried to receive
I have been trying for two days to get my fax machine to send and receive faxes but
[font=Tahoma] [/font] I have had a dedicated FAX line from Vonage for over two
I have an HP Office Jet 720 that shares my Volnage voice line. It works fine and was
When I signed up with Vonage in February 2006, I ported my two lines, one being my
Hey, I feel your pain, I have a Dell AIO942, I am unable to send or recieve faxes.
We recently Transported our fax line to Vonage, it works BUT is having some trouble
I read on another VoIP forum that making the following changes to your fax machine
I have an HP 3310 on a dedicated Fax line that works. It took a little bit of adjusting
Have an HP 3050 that I am using on a Vonage dedicated fax line, that works on the second

rpfuhl posted "I think I have figured out what causes fax problems with Vonage. It is the quality" on 05/13/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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