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Vonage I submitted my LOA on March 12, and heard nothing for almost two months until May



I submitted my LOA on March 12, and heard nothing for almost two months until May 11, when my Qwest line was disconnected and my Qwest account terminated with no notice-my wife woke up that morning and picked up the Qwest phone to find that it was dead. However, no transfer to Vonage took place and the account interface on the Vonage website shows that the last activity was March 14 when the LOA was sent to the carrier. Since then, I have made countless phone calls to Vonage and Qwest, both of whom blame the other for the situation. Qwest says that they released the number to Excel (Vonage's carrier?) on April 25, and disconnected my line on May 11 because their side of the deal was done. Now Vonage says they can't transfer a disconnected number, and Qwest says that they disconnected it because Vonage asked them to do so. Vonage says the number still belongs to Qwest, and Qwest says that the number now belongs to Vonage. Meanwhile, I have no incoming phone service on my number that I'm transferring. Vonage sent me an email today telling me that the transfer is scheduled for June 3, which they immediately followed up with an email saying they can't transfer a disconnected number. The bottom line is that nobody is giving me any answers that give me any confidence that anything will ever be resolved, and I'm now looking into buying a gross of tin cans and 600 miles of string...

Vonage's phone service and features are great, but the transfer process is seriously broken.



Read The Full Thread:

Utah - Qwest - LNP time


I haven't seen many people from Utah on the forum. Has anyone ported over from Qwest?
It took 11 weeks to port my number from Qwest to Vonage. Made numerous calls to Vonage;
I've been waiting since Feb. 3 for my number to be transferred from Qwest. I've
I'm in Kaysville, Utah I submitted my port request on March 4th. On Wednesday,
That is good advice. I'm going to check my Qwest account often. Although, I don't
Well, I called and cancelled my long distance service with Qwest. I read somewhere
Well it took about a month for mine to go through. I think you'll be fine if you have
I'm in CO on Qwest and I'm at two months now waiting on the number port. Vonage
I have loved my Vonage service up to this point, but I have become frustrated already
Amazingly enough, after 48 business days my number transfer was completed today.

feutetejsd posted "I submitted my LOA on March 12, and heard nothing for almost two months until May" on 05/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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