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Vonage I started using vonage late last fall...and had been very happy... until last



I started using Vonage late last fall...and had been very happy... until last month or so - quality of service has become horrible - either unable to understand garbled calls or issues with people (from various area codes) trying to call me and only hearing busy tone or message that number incorrect - please try again?@?@#? I even have gotten this message calling home.

Today I've hit rock bottom - I have not been able to complete a single call without someone complaining about garble... I finally have resorted to my CELL phone for better quality. What's up at Vonage!!!

I have excellent connection speeds and have checked for packet loss/speed/etc issue when problem going on - not a internet connection issue.

1. Your location - BATON ROUGE, LA
2. Your ISP - CABLE w/COX PREMIER
3. Upload and download speeds - Upload @ ~1.0Mb/sec; Download @ min of 4.0-5.0Mb/sec (night/heavy traffic online) and up to 8.0Mb+/sec other times.
4. Modem - Motorola SB5120
5. Vonage adapter - Linksys PAP2 Ver 2
6. Network - Phone direct to adapter to Linksys Router to Modem
7. Issue CHOPPY CALLS; no dial tone; incoming calls indicating that incorrect number - please dial again or busy tone.
8. Voip test results -
Speed test statistics
-
Download speed: 4164232 bps
Upload speed: 1094680 bps
Quality of service: 77 %
Download test type: socket
Upload test type: socket
Maximum download pause: 184 ms
Average download pause: 2 ms
Minimum round trip time to server: 57 ms
Average round trip time to server: 58 ms

Voip test statistics
-
Jitter: you -> server: 11.6 ms
Jitter: server -> you: 12.8 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 18
Estimated MOS score: 3.7



Read The Full Thread:

Poor quality - garbled or no service at all


results are pretti impressive! do you have qos settings on your router?is the
QoS set up on router to give ethernet priority to Vonage Adapter. Firewall not
I have been having issues with choppy audio all week 1. Your location - Reading,
I have also been having issues with choppy audio/static all week. I just got off
LAMudbug, what happens if you plug the PAP2 directly into your modem?
Your downlink packet losses are ungodly. Please re-run the test. If you get similar
The recent call chop problems I've been experiencing lately, (after NO issues

LAMudbug posted "I started using vonage late last fall...and had been very happy... until last" on 02/26/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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