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Vonage I started this process on April 8th. Well, that's what the web page says. As of June



I started this process on April 8th. Well, that's what the web page says. As of June 23rd, it appears that Verizon and Vonage are in a pi$$ing contest. Each blaming the other for not having this done. I don't know if it was my last phone call to Vonage Customer support, or my email to mystory@vonage.com and jeffery.citron@vonage.com, but now the Executive Response Team is supposed to be handling the issue. At one point today, I had Vonage and Verizon on a call and still wasn't getting acceptable answers as to why this is taking so long. I'm not even trying to be nice on the phone with any of these companies simply because customer service by both companies is no better than what I leave in my toilet. I am ready to get a new phone number and go with AT&T Callvantage just so I don't have to deal with either company. I'm even considering paying the early termination fees on my Verizon Wireless cell phones ($100/month for 2 phones) and switch that to someone else just so Verizon in any form isn't getting any money from me.

I wanted Vonage, Paetec (I think that is who is supposed to actually handle the lnp) and Verizon on the phone, but Vonage has yet to call me with that in place.

Guess if I don't hear anything by 6:30pm Friday June 24th, I'll have to switch to AT&T. Might not be better, but at least it isn't either of these 2 companies. For $5 more than Vonage and still much less than Verizon, it can't be all bad. Just have to get a new phone number. What a pain.



Read The Full Thread:

If you''re waiting too long for your number transfer .....


If your number transfer is bogged down for 6+ weeks with no relief in site CANCEL
excellent idea. If my thrid scheduled date of 5/31 falls through I will definitely
Well, how do you cancel, and where is the eLOA form? I don't see options for either
How do you cancel. I just went on-line to the account center, no such function.
Here's how you cancel it: 866-496-6359 Listen for the prompt (I think
Do this at your own risk though, I'm going on four months now awaiting my number
Updated Date: Number Transfer Progress History: Required Action April 28,
You're lucky... March 4, 2005 Awaiting Letter of Authorization March
January 26, 2005 Awaiting Letter of Authorization January 27, 2005 Letter
I see you January and raise you a December :) December 2, 2004 Awaiting Letter

wrfeldmann posted "I started this process on April 8th. Well, that's what the web page says. As of June" on 06/23/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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