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Vonage I signed up with Vonage as I am a bit techy and like the idea of VOIP service. The service
I signed up with Vonage as I am a bit techy and like the idea of VOIP service. The service works fine and I've been using since August with no issues.
However, the business practices are unethical at best and push the limits of fraud. I was asked if I wanted free second equipment by the sales rep that signed me up. No charge, no fees, if my box dies down the road just activate the spare one from the closet. I didn't need it but it seemed straight up and he seemed insistent. I think he even asked "why wouldn't you want free spare equipment?" I end up receivng 4 total boxes. 3 are unopened in the closet as I assumed he just sent more spares. Seems wasteful on his part but he seemed eager to get himself a customer. Whatever. Well after my 2 free months and another month or two for the billing to come through and have my wife pour over the credit card charges it turns out that the sales guy signed me up for 4 accounts without my authorization. I only had authorized one phone number and one account. So much for free second equipment. The real problem started when I called account management. Not only will they not give me a credit for my few hundred bucks out of pocket for the monthly fees that I didn't authorize they are charing me over $90 per account for the 3 'extra' accounts to discontinue since I didn't do it within the first 30 days. They tell me there is no way to dispute this except through the credit card company. With the 2 free months of service I didn't even know these accounts existed until my credit card bill showed up after month 3. I'm out over $600 in fraudulant charges.
Anyone else had this type of problem? Account Management wasn't much help and I went up the chain as far as they would let me. Anyone have a way to contact someone inside the company that can help? I feel like I've been the horrible victim of an unethical sales rep trying to sign up more accounts and a very customer unfriendly policy.
gotscammed...
Read The Full Thread: I think I just got scammed out of > $600 by Vonage
• Are you saying the charges and lines and everything isnt showing up on your Vonage
• My dashboard only showed 1 account, one number, one history, one billing record,
• go here and they will fix it:
(copied from another post i searched for here)
I
gotscammed posted "I signed up with Vonage as I am a bit techy and like the idea of VOIP service. The service" on 12/20/2007 |
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