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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage I signed up with Vonage 5/25, at which point they told me it would be up to 6 weeks



I signed up with Vonage 5/25, at which point they told me it would be up to 6 weeks to switch over my local phone line from Verizon. I had time, so I figure this is no biggie. Then I get an e-mail on 6/15 that my number has been scheduled to transfer that day. I am thinking, wow, terrific, and faster than I thought. This is a small business line which I am turning back to residential thru Vonage, and I was not anticipating what happened next. My line was knocked out for the remainder of the day! I sucked it up, and assumed that once it was up I would be fine. I come in the next day, and the line is working! Awesome right? Wrong. I get a call from my wife from around the block, and it comes in on my verizon phone line! Then I get a call from a client, which comes in on my Vonage line. They were both calling the same number, but from different outside lines. My client uses Verizon, so I know it was not a Vonage number. So I call Vonage, at least 4 times in two days. They test the line, retest it, and I am getting testy now. The support people are good, but it is like starting from square one again every time! They tell me that is a problem with the port, but think it is very strange that I get some calls but not all on my Vonage line. They tell me that I should call verizon. I call verizon, and they tell me that Vonage took the wrong phone number (4333) instead of (3333), the order is a mistake, and my verizon line, which is still active, is still with verizon. WHAT A MESS!!

I am getting really mad on Friday, as I want to try and resolve this before the next work week. I FINALLY get a real tech on the phone, and not just your typical support rep. This is 4PM on Friday. He tells me that he needs to confer with several other departments, but they all close by 5PM so why bother......and swears he will call me on Monday. Monday comes, and nothing. No resolution, but a couple of e-mails from Vonage telling me they tested the lines from their end, and everything seems fine. They ask me to contact Verizon with the PON again.....which I do....and verizon tells me the same thing. They say the number is still with them! Monday morning I get this e-mail:


Thank you for contacting customer care. We are in the process of
correcting the issue of the local calls that are being routed by
Verizon. Verizon has indicated that the number 914*** 4333 was
released instead of 914-***-3333, This is what is causing the local
calls not to complete on the Vonage line.

The best option to get this issue resolved

Please address this issue directly to their Local Verizon center
supervisor in a diplomatic way about the number not being ported out
correctly.

Thank you and Have a great day!

Sincerely,

LNP Group

Well it is now Monday at 4:15. I finally got a solid support woman Zakiya, once I threatened to cancel the service. It should never have to come to that, but I was really getting fed up with the constant phone calls, the constant run around, and constant explanation of what was the matter. Everytime I would call, "Let's test the line". How about listening to what I am saying? Zakiya seemed to get it, unlike the rest of the Vonage crew I dealt with. After she three wayed me with Verizon this afternoon with no success, (we were told that all porting request have to go thru a re-seller), she said she will have the developers broadcast to Verizon to completly port the line over. This woman called me back, and really seemed to care, which is more than I got from most of the company reps I spoke with. One CS person picked up and laughed in my face last week!

Will this work?
Was this all worth it?
How many more calls will I have to make?
How many more hairs will I lose during this process?
How many more client calls will I lose as a result?


Any suggestions?

Thanks for letting me vent,
Adam



Read The Full Thread:

Seriously wierd LNP issue


BRILLIANT!! Apparently somone at Focal had submitted the order with the one digit

Fitz posted "I signed up with Vonage 5/25, at which point they told me it would be up to 6 weeks" on 06/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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