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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I signed up with Vonage 5/25, at which point they told me it would be up to 6 weeks



I signed up with Vonage 5/25, at which point they told me it would be up to 6 weeks to switch over my local phone line from Verizon. I had time, so I figure this is no biggie. Then I get an e-mail on 6/15 that my number has been scheduled to transfer that day. I am thinking, wow, terrific, and faster than I thought. This is a small business line which I am turning back to residential thru Vonage, and I was not anticipating what happened next. My line was knocked out for the remainder of the day! I sucked it up, and assumed that once it was up I would be fine. I come in the next day, and the line is working! Awesome right? Wrong. I get a call from my wife from around the block, and it comes in on my verizon phone line! Then I get a call from a client, which comes in on my Vonage line. They were both calling the same number, but from different outside lines. My client uses Verizon, so I know it was not a Vonage number. So I call Vonage, at least 4 times in two days. They test the line, retest it, and I am getting testy now. The support people are good, but it is like starting from square one again every time! They tell me that is a problem with the port, but think it is very strange that I get some calls but not all on my Vonage line. They tell me that I should call verizon. I call verizon, and they tell me that Vonage took the wrong phone number (4333) instead of (3333), the order is a mistake, and my verizon line, which is still active, is still with verizon. WHAT A MESS!!

I am getting really mad on Friday, as I want to try and resolve this before the next work week. I FINALLY get a real tech on the phone, and not just your typical support rep. This is 4PM on Friday. He tells me that he needs to confer with several other departments, but they all close by 5PM so why bother......and swears he will call me on Monday. Monday comes, and nothing. No resolution, but a couple of e-mails from Vonage telling me they tested the lines from their end, and everything seems fine. They ask me to contact Verizon with the PON again.....which I do....and verizon tells me the same thing. They say the number is still with them! Monday morning I get this e-mail:


Thank you for contacting customer care. We are in the process of
correcting the issue of the local calls that are being routed by
Verizon. Verizon has indicated that the number 914*** 4333 was
released instead of 914-***-3333, This is what is causing the local
calls not to complete on the Vonage line.

The best option to get this issue resolved

Please address this issue directly to their Local Verizon center
supervisor in a diplomatic way about the number not being ported out
correctly.

Thank you and Have a great day!

Sincerely,

LNP Group

Well it is now Monday at 4:15. I finally got a solid support woman Zakiya, once I threatened to cancel the service. It should never have to come to that, but I was really getting fed up with the constant phone calls, the constant run around, and constant explanation of what was the matter. Everytime I would call, "Let's test the line". How about listening to what I am saying? Zakiya seemed to get it, unlike the rest of the Vonage crew I dealt with. After she three wayed me with Verizon this afternoon with no success, (we were told that all porting request have to go thru a re-seller), she said she will have the developers broadcast to Verizon to completly port the line over. This woman called me back, and really seemed to care, which is more than I got from most of the company reps I spoke with. One CS person picked up and laughed in my face last week!

Will this work?
Was this all worth it?
How many more calls will I have to make?
How many more hairs will I lose during this process?
How many more client calls will I lose as a result?


Any suggestions?

Thanks for letting me vent,
Adam



Read The Full Thread:

Seriously wierd LNP issue


BRILLIANT!! Apparently somone at Focal had submitted the order with the one digit

Fitz posted "I signed up with Vonage 5/25, at which point they told me it would be up to 6 weeks" on 06/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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