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Vonage I signed up to try Vonage out a few weeks ago. I got the $9.95 for the first month deal,



I signed up to try Vonage out a few weeks ago. I got the $9.95 for the first month deal, and they sent me the router. The call quality was not quite as good as I had hoped, so I decided to cancel after about a week, and then maybe try it again when my area code was available. So, they charged my card $41.19 until they received the router back. I sent it back UPS, like they said, and it was delivered on the 21st. I am wondering, does anybody know how lont it will take them to credit my account back? I have been trying to call customer service for the past several days, to no avail. 90% of the time I get a busy signal when I try to get to the billing dept, and the couple times I have gotten through, I have been on hold forever before giving up.

This lack of customer service is making me re-think the idea of signing up when my area code is available...



Read The Full Thread:

How long to receive credit for returned equipment?


the reports I've seen is as soon as they're received.
Maybe they are running behind then, because I still haven't even received anything

asaj posted "I signed up to try Vonage out a few weeks ago. I got the $9.95 for the first month deal," on 01/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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