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gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
Vonage
Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16


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Vonage I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon



I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon phone number.

Over the weekend, I got a voicemail from "Kelly at Vonage" (called ID #800-961-0530) saying there's an issue with transfering my number. The message continued to say that I should refer to the e-mail that's been sent for further information, and that I should contact my local carrier to clear up the problem to get the number transfered, then respond to the e-mail for Vonage to proceed.

Well, I didn't have any e-mails from Vonage then or now. So, I logged into Vonage to check the status of the transfer and it still shows the last action item as "Transfer Sent to Carrier." I figured that was odd, so I decided to call Customer Care to find out what's up. I want the number transfered ASAP and figured I could find out what I needed to do by calling them.

I got on the phone with a Cust. Care rep pretty quickly. Unfortunately, Ahkmed didn't have a clue. I told him what I just typed above and he proceeded to respond in broken English that the transfer would take 20 days and it hasn't been 20 days.

NO KIDDING! I'm fine waiting 20 days, but I have a message that says there's a problem but don't have the e-mail explaining it further.

My questions to those in this forum are:

1. Has anyone else ever gotten this type of voicemail?
2. If you did get the voicemail, what was the problem you had to fix?
3. Any ideas on how to get to the bottom of this problem with Vonage?



Read The Full Thread:

Vonage Line Transfer Issue - Message from "Kelly"?


This isn't a port from a wireless carrier, it's from Verizon local (land) service.
Hi genericadm, Although I cannot recall if I received an email such as you
In the interest of helping others I figured I'd post this follow-up. As mentioned
FYI, make sure you get a FOC (Firm Order of Completion) date - (maybe that was the
More follow-up: Last night (06/13) I had another automated "Kelly" call

genericadm posted "I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon" on 06/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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