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Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

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Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

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Vonage I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon



I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon phone number.

Over the weekend, I got a voicemail from "Kelly at Vonage" (called ID #800-961-0530) saying there's an issue with transfering my number. The message continued to say that I should refer to the e-mail that's been sent for further information, and that I should contact my local carrier to clear up the problem to get the number transfered, then respond to the e-mail for Vonage to proceed.

Well, I didn't have any e-mails from Vonage then or now. So, I logged into Vonage to check the status of the transfer and it still shows the last action item as "Transfer Sent to Carrier." I figured that was odd, so I decided to call Customer Care to find out what's up. I want the number transfered ASAP and figured I could find out what I needed to do by calling them.

I got on the phone with a Cust. Care rep pretty quickly. Unfortunately, Ahkmed didn't have a clue. I told him what I just typed above and he proceeded to respond in broken English that the transfer would take 20 days and it hasn't been 20 days.

NO KIDDING! I'm fine waiting 20 days, but I have a message that says there's a problem but don't have the e-mail explaining it further.

My questions to those in this forum are:

1. Has anyone else ever gotten this type of voicemail?
2. If you did get the voicemail, what was the problem you had to fix?
3. Any ideas on how to get to the bottom of this problem with Vonage?



Read The Full Thread:

Vonage Line Transfer Issue - Message from "Kelly"?


This isn't a port from a wireless carrier, it's from Verizon local (land) service.
Hi genericadm, Although I cannot recall if I received an email such as you
In the interest of helping others I figured I'd post this follow-up. As mentioned
FYI, make sure you get a FOC (Firm Order of Completion) date - (maybe that was the
More follow-up: Last night (06/13) I had another automated "Kelly" call

genericadm posted "I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon" on 06/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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