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Vonage I signed up for Vonage for a number of reasons, but one very important one was that
I signed up for Vonage for a number of reasons, but one very important one was that we could keep our numbers. We're a non-profit organization that has had the same numbers for 20 years. On the Vonage website it says that transfers take 15-20 days.
I ordered 3 lines on the same day (October 30), sent the line transfer paperwork on the same day (October 31), but for some reason the lines started getting transferred on different dates. (and well over the 15-20 days). The First line was transferred on 1/5/04, the second on 1/12/04, and the third is STILL going through the motions with no specific date of transfer set.
What this means is that I've been paying for my old phone service as well as Vonage for the past 3 months. I wrote a letter to Vonage customer service asking for a credit on my bill for any time over the 20 days that they specified that it took for each number to be transferred. They said yes and credited my account $58.50 for the 2 lines that have been transferred. This was low by about $25 so I wrote back to them asking for more details. They said that they can only credit me for business days. WHAT?! This makes no sense, so I wrote back to them asking that they credit me for EVERY day that my phones were not connected when they were supposed to be. They wrote back again saying that since they can not make any progress on non-business days, they can not give me a credit for that time. But I paid for the "non-business days regardless, so I wrote back to them saying that I would like someone that has the authority to issue me a credit for the days I paid for, but did not receive service. This is what I got in todays email inbox:
"I do understand how you feel about the transfer process, which is why
we did give you a credit of $58.50. However, we try to allow customers
to understand, when choosing to transfer a number, it takes at least 15- 20 business days, which means that is the least amount of time that it
takes for a transfer to be completed. If you have chosen the option to
take a new number, then you could have canceled your land-line
immediately and saved money. Again, i completely understand how you
feel about the transfer process, unfortunately that is the procedure
and sacrifice that one will take when they chose to have their number
transfered. Please do not hesitate to contact us for any additional
questions/concerns."
I don't know where to go from here. I feel as though this last email is telling me I have to make sacrifices but I feel that the company should have to make sacrifices in order to keep my business, am I wrong?
Read The Full Thread: Number portability experience
• What has everyone's experience been thus far on moving their numbers?
I am
• I heard that some people are having trouble with it. For example, it took almost
• So far, my experience has kind of sucked.
My LOA arrived at Vonage 11/24. It
• My experience is similarly bad. Vonage received my business phone number transfer
• My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short
• November 13, 2003 Letter of Authorization (LOA) Received
November 24, 2003
• Didn't number portability start on Nov 24, 2003? That would explain why it went
• Number portability started in November only for cell phones the 100 largest metro
• I sent my request in November 15th. As of today, it still hasn't gone through, although
• October 29, 2003 Awaiting Letter of Authorization
November 04, 2003 Letter
loswald posted "I signed up for Vonage for a number of reasons, but one very important one was that" on 01/30/2004 |
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