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In The Forum:
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In The Forum:
Hard Wiring - Installation
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On Mar 21, 2017 at 00:08:24

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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 15, 2017 at 21:16:51


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Vonage I signed up for Vonage because they assured me that my current number could be transferred



I signed up for Vonage because they assured me that my current number could be transferred from my carrier. I bought the Linksys wireless adapter and waited. They charged my card with no problems, I filled out the transfer form and waited. After a week I emailed them and was told that the transfer could take a minimum of 20 days, so I waited. I emailed again after 20 days and got the same response. On the 30th day, they sent me an email stating that they were able to charge my card for their service. This bothered me because I hadn't used their service yet. I am currently with the cable company phone service and already get free long distance. The deal doesn't work for me if I can't transfer the number since I've had it for seven years. After six weeks, they cancelled the transfer and tried to give me the virtual number. I called and found out that they don't have a transfer agreement in my area. After a long discussion with a customer service rep, I was given an RMA and was told that I would get all of my money back since it was their mistake. Well, the next day they charged me a termination fee and a rebate recovery fee. Then, they wouldn't admit the box had been returned until I sent them proof of delivery. It's been almost two weeks now and my card still hasn't been credited with the money they charged (fraudulently in my opinion). How can I get them to give my money back like they told me they would?



Read The Full Thread:

What is the best way to get my money back?


I finally got my money back, but I spent several hours and many phone calls working
simple..... talk to someone higher up in the company. Tell them what you have gone
Number transfers take time...that's all there is to it. The old phone co doesn't
Thanks for the replies. I'll try bouncing it up the foodchain and see if I get any
The problem isn't that it took time, it's that they said it couldn't be done after
Contact The Better Business Bureau and let them take over.... www.bbb.com Refund
There is something in Psychological Research called a selection bias. For example,
Being biased and being lied to is 2 different things... " Then, they wouldn't
phreddy, Call 800-860-5491 it's the NJ office. I called twice last week about

phreddy posted "I signed up for Vonage because they assured me that my current number could be transferred" on 03/15/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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