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Vonage I signed up for Vonage because they assured me that my current number could be transferred
I signed up for Vonage because they assured me that my current number could be transferred from my carrier. I bought the Linksys wireless adapter and waited. They charged my card with no problems, I filled out the transfer form and waited. After a week I emailed them and was told that the transfer could take a minimum of 20 days, so I waited. I emailed again after 20 days and got the same response. On the 30th day, they sent me an email stating that they were able to charge my card for their service. This bothered me because I hadn't used their service yet. I am currently with the cable company phone service and already get free long distance. The deal doesn't work for me if I can't transfer the number since I've had it for seven years. After six weeks, they cancelled the transfer and tried to give me the virtual number. I called and found out that they don't have a transfer agreement in my area. After a long discussion with a customer service rep, I was given an RMA and was told that I would get all of my money back since it was their mistake. Well, the next day they charged me a termination fee and a rebate recovery fee. Then, they wouldn't admit the box had been returned until I sent them proof of delivery. It's been almost two weeks now and my card still hasn't been credited with the money they charged (fraudulently in my opinion). How can I get them to give my money back like they told me they would?
Read The Full Thread: What is the best way to get my money back?
• I finally got my money back, but I spent several hours and many phone calls working
• simple..... talk to someone higher up in the company. Tell them what you have gone
• Number transfers take time...that's all there is to it. The old phone co doesn't
• Thanks for the replies. I'll try bouncing it up the foodchain and see if I get any
• The problem isn't that it took time, it's that they said it couldn't be done after
• Contact The Better Business Bureau and let them take over....
www.bbb.com
Refund
• There is something in Psychological Research called a selection bias. For example,
• Being biased and being lied to is 2 different things...
" Then, they wouldn't
• phreddy,
Call 800-860-5491 it's the NJ office. I called twice last week about
phreddy posted "I signed up for Vonage because they assured me that my current number could be transferred" on 03/15/2006 |
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