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Review: My First Day With Vonage, Excellent!
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Vonage I signed up for Vonage 5/04 when I needed a home office phone / fax and didn't want



I signed up for Vonage 5/04 when I needed a home office phone / fax and didn't want to go conventional...

Immediately I received a Motorola adaptor, plugged it in and was talking...for about 20s until the other party couldn't hear the conversation any more. I could hear them, but not Vice Versa.

This went on for 10 months or so, with me calling Vonage and them telling me it was my Cable Modem, bandwidth, ISP, and various other excuses. I could initially get them on the phone, but the (lack of) customer service has turned into a 45 minute wait session - something I can't afford to deal with on a typical day. I bought 3 different cable modems at Vonage's request and they all did nothing to help.

I reset the Codec to the lowest settings, ran bandwidth tests, upgraded my bandwidth etc. At best I had choppy audio, at worst I had one-way. I sell computer storage for a living with concalls, etc and this was just not cutting it. For months I resorted to just talking on my cell phone as it worked better.

I finally called and demanded they send me out a Linksys phone adaptor to replace the Motorola. My neighbor had the same problems I mentioned above and the LInksys solved it according to him. I got the Linksys and went to Comcast Premium 6 MB / 768 UP at the same time. It did not help same choppiness and lack of reliability, but here was the last working (sort-of) config.

Comcast 6 Meg Down / 768 Up, Verified by Testmy.net

Linksys Cable Modem -> Vonage -> Buffalo Router -> Computers

- - - - - - -

After the above...I assumed it was the ISP.

We have now moved and so I figured I was free.

I ordered up Time Warner Premium, 8 MB Down, 584 Up service and had it installed (this took 2 weeks). They refused to use my brand new Linksys Modem and installed some no-namer.

I plugged in the Vonage (anti-christ) Linksys RT(POS) and got a dial tone.

So now...

TWC 8 MB / 584 UP -> No Name China Modem -> Vonage Linksys RT(POS) -> Buffalo -> Computers

I made a call which lasted 30s before the other party could hear me, but I could not hear them. Then the adaptor failed to recognize the phone at all and the phone said "Check Line."

Regardless, the Buffalo and/or computer connected to the Vonage could not access the internet.

If I take the Vonage out - no problemo.

- - -

I reboot the network 50x. I try just for the hell of it, connecting the Vonage to the Buffalo switch. Nothing / Nada.

So I call the Vonage folks and wait on hold for 45 min. They come on the line and have me reboot it again. At this point I am hostile and tell them I do not want to reboot...I just want it to work. The audio on tech support is as one-way as my phone, so they don't hear that and just keep reading the script. :x

So I go through the process and it works. I pick up the phone and have a dial tone. I make a call and party answers. So I say, "I don't know I guess it works," So Vonage India hangs up ( I have them on my cell) and as soon as they hang up, my test call drops and it hasn't worked since. The RT(POS) power and ethernet lights just blink the day away.

So...

1. I just want a phone that works.

2. I don't want to go through the tech support scripts any more

3. If the RT(POS) is problematic, please get rid of them so they don't tie up your tech support lines.

PS:

I tried pinging /logging-in to the RT(POS) at 192.168.15.1 and it times out.



Read The Full Thread:

Vonage Customer Since 05/04 - Very Frustrated, LONG POST


Completely shooting in the dark: What if you just ran cable modem straight
[quote="alee"]Completely shooting in the dark: Correction - It is
Last theory... go out and buy a retail Vonage package, and set up a brand new account
[quote="Closer2001"]What if you just ran cable modem straight to RTP-300 and
Could it be that the cat5 cable you have connected to the vonage box is wrong? I know
They are just standard ethernet cables, but tried to make it fool proof for the
Could you do us a favor and go to http://www.testyourvoip.com , run a test to Boston,
Doesn't VoIP over dialup defeat the purpose? I was undering the idea it was a way
That is cool that everyone here is so helpful. I can't help but empathize with

Closer2001 posted "I signed up for Vonage 5/04 when I needed a home office phone / fax and didn't want" on 09/20/2005

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