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Vonage I signed up for Vonage 12/27 and began receiving emails about the upcoming service.



I signed up for Vonage 12/27 and began receiving emails about the upcoming service. On January 2, my phone stopped working (Qwest is the carrier) - no notice from anyone.

I called Qwest and they said a request had been filed to port the number on January 9, but that it appeared Vonage had ported it early and that all calls were going directly to a Vonage voicemail box.

Vonage was adamant for four days that the phone number had not been ported, but could not explain why all calls were going to their voice box (???). I received the router Saturday, January 7 and it was dead upon arrival (did not work out of the box).

I spend eight solid hours trying to get this worked out yesterday, including being on hold for over 3 HOURS STRAIGHT (I can print the cell phone report and Vonage's ACD would show it as well).

The only solution to this huge mess was to tell me they would send me another router to arrive some time next week (likely Wednesday), and that I would have to pay to send the bad one back (this is beyond believable I know, but I have emails to prove they want it back and are making me pay to send it).

After all this I decided to stop the process. As of 3:30pm yesterday they were still telling me their system showed that the number had not been ported (again without explaining how it rang to a Vonage voice mail for nearly a week prior), so I put in a stop-order to cancel the porting of the number so I could get service back up with Qwest and gets some breathing room from this fiasco. I was issued a stop-order ticket by McKinsey (a woman) at 4pm Saturday - Ticket Number 365-5361.

Today I received the following unbelievable emails just one minute apart:

EMAIL #1 - 1:53PM
-Original Message-
From: Vonage LNP Customer Care
Sent: Sunday, January 08, 2006 1:53 PM
To: Chuck Blakeman
Subject: Your Transfer Has Been Scheduled for 1-(303)-470-xxxx

We are pleased to inform you that your request to transfer 1-(303)-470-xxxx from your current carrier to Vonage was accepted on January 8, 2006. The process of moving your number to Vonage is almost complete.

Your expected transfer date is January 9, 2006.

When the transfer is complete we will inform you immediately by email. Thank you for your business.

EMAIL #2 1:54pm
From: Vonage LNP Customer Care
Sent: Sunday, January 08, 2006 1:54 PM
To: Chuck Blakeman
Subject: Your Transfer of 1-(303)-470-1662 Complete

Dear Charles Blakeman,

1-(303)-470-xxxx is now your permanent Vonage telephone number.

We have successfully ported your existing phone number to your Vonage account. .... ETC, ETC.

EMAIL #3 - 10 Minutes after the first two:
From: Frank M.
Sent: Sunday, January 08, 2006 2:12 PM
To: Chuck Blakeman
Cc: richard.gale@vonage.com
Subject: [vonage.com #3655639]

I am support engineer with Vonage who has read over all your concerns
and problems regarding our service. Etc. - no resolution, simply telling me the number has been ported.

The transfer emails came to me today at 1:53 and 1:54, and the stop order ticket #365-5361 to stop the transfer was issue to me at about 4pm yesterday. This should invalidate the transfer.

How do I get this whole process reversed and get as far away from Vonage as possible as quickly as possible? Please help.



Read The Full Thread:

How do I get Vonage to reverse the porting of my number?


First of all, for security reasons, I would have NEVER posted my real first and
Thanks for the privacy lesson, but no thanks for the lack of help and shameless
Unfortunately, at this point to reverse the # porting is to port it back to another
Quoting the top of the page "Vonage VoIP Forum is an independent support site providing
I think you are confused, my friend. Judging by your other posts in the LNP section,
There are a lot of agents who peruse these forums (like me) who have the ability
So cold gin has never apparently been frustrated by a company's lack of ability
I think you should: 1) Wait for the port to be completed fully.
You work in customer service? Hard to tell.

cblakeman posted "I signed up for Vonage 12/27 and began receiving emails about the upcoming service." on 01/09/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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