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Vonage I sent this to Vonage Customer care. I'll post their reply when I get one.
I
I sent this to Vonage Customer care. I'll post their reply when I get one.
I called yesterday to cancel my account. I understand that there is a $39.95 fee for early cancellation. My year is up this Wednesday. I had to wait for 35 minutes on hold yesterday to talk to someone who told me that even though I paid for this month, and my year is almost up and I don't owe anything else to complete that year, I would still have to pay a fee to cancel it 2 days early. But I could call back on Thursday, probably wait for another 35 minutes to talk to someone, and cancel it then. I then asked him how long it takes to cancel an account and he told me a couple of minutes. I asked him to take my name and just cancel my account on Thursday morning so I would not be charged for another month. He would not do this. His name is Travis and his employee number is 25186. This is rediculous. If I have to wait until thursday to call back and I get charged for another month before I can cancel, I will make it a priority to tell everyone I know not to use Vonage. I've already posted this on the vonage-forum website and some others. Please do the right thing here and just cancel my account. You can call me at (***) ***-**** or email me at matt@*************.com. 10 minutes of your time could save you from losing an unlimited amount of new accounts. I am the customer service supervisor at my company, and I know this can be done.
Matt
Read The Full Thread: Cancellation problems.
• For anyone who wants to cancel, they have to get thru to accounts management in
• If you really want to cancel just change your credit card number. Then you can cancel
• I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
• [font=Andalus] [/font]
Other people have written about this problem &
• So here are my responses. My questions are in italics:
Dear Matthew,
Thank
• Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service
• I'll be darn - I'm having the very same experience as Matt. Caught between a rock
• As I've said before, just change your credit card number. Since Vonage is making
• I have to say that Vonage actually stepped up and corrected my problem. I called
theshine posted "I sent this to Vonage Customer care. I'll post their reply when I get one.
I" on 06/13/2006 |
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