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Vonage I sent an email specifying I wanted to Opt Out of any emails or telephone calls.



I sent an email specifying I wanted to Opt Out of any emails or telephone calls. They responded that I had to reply with the methods I wanted to Opt Out of, otherwise it wouldn't take effect. What a crock of crap!Here was the first reply to email I sent:

Thank you for contacting Customer Care.

We understand from your email that you do not wish to be contacted by us for direct marketing purposes you can exercise your option to opt-out from receiving direct marketing emails, mailings, and telemarketing calls. In order to exercise your opt-out option, please reply to this email and include the following information:

1. Provide the specific methods of contact that you want to opt-out
from receiving (e.g. direct marketing emails, mailings, telemarketing
calls). If you want to opt-out from all, simply state all methods of
contact in your reply.


Here was what it replied to:

I prefer that you not use my information for direct marketing communications about benefits, offers, products, features and services via email and telephone. In other words I want to OPT
OUT of these services provided by you and any third parties that you may use or sell to. This use of my information is not
appreciated, and use of it will have me look to other providers for service.



I stated the methods I wanted out of, as per the instructions earlier in this thread, but now I just typed all and they responded that hey have received my request and will process it, just like NewView above.



Read The Full Thread:

Important Notification Regarding Vonage''s Privacy Policy


Received via email: Here's the part of the privacy policy that I *think*
The way I read the policy is that Vonage will use your information to try to sell
Customers do have the option to call up and opt-out of the marketing. You've done
1) Why is the default set to "opt-in"? 2) Why isn't the option to "opt-out" available
Vonage themselves say it right in their privacy policy.
Because I'm hearing impaired, I'll have to dial Vonage through relay ( Vonage
The way I read the policy is that Vonage will use your information to try to sell
I agree that Vonage MUST make opting out available on a User Account page. Calling
That stinks to see the new change to their TOS, but more and more providing your
I agree with csnet. There is no easy way to opt out. I just called, eventually

SuperDave posted "I sent an email specifying I wanted to Opt Out of any emails or telephone calls." on 11/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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