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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage I saw a vonage commercial and called. My main question was about keeping my landline

I saw a Vonage commercial and called. My main question was about keeping my landline phone number. The first person i spoke to had very poor English and I was embarrassed when I had to tell her that I could not understand her and asked for someone else. She hung up on me. From that point on whenever I called for the various problems outlined below and I got a person with very poor English I just hung up and called back, which luckily happened only twice more. But after navigating a touch tone menu that would either get some technical bug, tell me to call back later and hang up or simply leave me on hold for over 15 minutes, it was still frustrating.

The person who had eventually sold me the service promised that the number transfer would be "seamless" and quick. It was only after I received my equipment and I called to ask what the next step was that they told me about the number transfer LOA and the "up to 20 day" waiting period. I was a little disappointed with the sales person for not disclosing this but I initiated the process anyway. I faxed the documents and waited for about a week and after not seeing a status change on the website I called and was told they did not receive anything. I was given an "expedite" fax number which I faxed to immediately. I received an email later that day that said they did not receive my phone bill. I thought that was odd because they received the LOA which was sent right before that. The person also asked me to include my Earthlink account number to speed up the process. But I did not nor had I ever had any kind of Earthlink service. I emailed back asking her to clarify but she never responded. In light of this, and having three fax numbers I decided to make sure someone in the ether would see my damn phone bill, so I sent three copies to each of the three fax numbers. I received an email the next day from the lnp department that said they now had four copies of my phone bill, but the LOA I had sent a while ago was unreadable and to send it again. They did not include a fax number. So I replied back with the number I would be faxing it too, and also asked what happened to the rest of the faxes since I sent about 9 of them and they only had four. ;) I also still wanted to know how an Earthlink account number got into the conversation. No response. Regardless, lo and behold my LOA status was finally updated on the website about a week after my first fax. I knew they at least received the stuff now so I marked off 20 days and waited.

I had also signed up for 911 dialing and received an email that said it would take several days. After 10 days, I called to inquire about the status, and the rep told me it should take 2 or 3 days. When I told him it had been 10 days, he immediately said it takes a couple of weeks and it should happen any day now. It finally activated 5 additional days later.

I was getting frustrated after this, so i went to the website and filled in a webform. I detailed all of the problems and spent a good amount of time specifying dates and times and when pushing send, got an error message and lost it all. I pretty much gave up at that point and removed my credit card until I figured out what was going on. I sent an email in response to a warning that my card was not able to be charged asking about my LOA status. No response.

I received an email warning of account suspension. I responded to the email with the reason why my card was not working because I could not use the service. It had been well over 20 days and I could not really get an answer. I hoped someone would see my problem and contact me. NOTHING. I tried to call the 800 number and after navigating the menu, I got one of those 3 tone error messages like one would get after dialing a wrong number. It said the call could not be completed and to contact my customer care representative. It is funny to dial customer service and then get an error message that tells me to call customer service before it hangs up. In frustration, I copied my unanswered email and faxed it along with instructions for techs to duplicate the error with the phone system. Guess what, lets all say it together class, "NO RESPONSE!"

This morning I received three emails from Vonage. One was yet another unsuccessful attempt to charge my card. The next subject line said "Vonage Service Cancellation" and the third subject line read "Your of 1-206-xxx-xxxx Cancelled" They were all reference to unpaid service.

I followed up with a call to a rep. He did express concern and amazement at my problem and was rather nice. He tried to find a supervisor but was surprised that every single one went to lunch (it was noon eastern) and it was probably not good that they all went to lunch at the same time. I agree. He took down my information and said he would have someone call me back ASAP. I had my cell phone with me and never received a call. I got back to the house over 6 hours later and made what so far was my last and final call. They could not find my information in the computer by either my phone number or name. For a second they mixed me up with a "Brian" (I am Ryan) who had the same last name on the other side of the USA. I once again explained the problem and was put on hold while she talked to a supervisor. She came back on and asked if I still wanted the service or if I wanted to cancel. The supervisor would only talk to me if I still wanted the service. Wow. I opted to just get as far away from this company as fast as I could. It shouldn't be a problem considering that my landline carrier MCI had not even heard of a number transfer request in the first place. Mind you, this number transfer supposedly went out 43 days ago. To her credit, this last rep I spoke with was a very pleasant person.

The good thing is they said they will refund the original shipping charge of $9.95 plus send me a prepaid label for the router and they will credit the $56.80 balance my unused account had accumulated. Whoopee!

To wrap this up, there were a few problems that should have been addressed better, and the main problem was I was being charged for a service that I got with the promise of having my landline phone number right away. The severe lack of response to contact is disgusting. Between faxing phone bills, LOAs, and a desperate plea for help, someone, somewhere had to see these documents and ignore them. Same goes for emails and phone messages. I realize I am not the only customer but even a little carrot of a response would have kept my interest a bit longer. Hell even if someone had called me earlier today I probably would have stayed. I sure wish I knew about this forum because many of the answers I have sought lie within. Not once did any of the people I talked to mention crediting service for the months of waiting for the number transfer. Since I still had to receive calls from my land line, I was rarely at the website because I had no reason to be anywhere except at the front page checking my LOA status and thus had no idea of the forum. The funniest thing is, I found this forum by doing a google search for "Vonage customer service problems". You know, I sure wanted this, and bad. The money I would save every month would have helped. But at what cost? For now I look at my $45/month landline as a cost of not having ridiculous problems. Yes I cancelled, but I still hope someone that cares will call and tell me this was a huge mistake and it will never happen again. I am not expecting it ... but at least I know a little more before I jump onto the next exciting leap in technology fueled by a company who should be funneling some $$$ toward customer service instead of all the damn TV commercials and ads on city busses.

Read The Full Thread:

Long wait for LNP transfer - your experiences please

Hi all, I've been waiting for my number transfer for almost two months. I'm
I think 95% of the posts here have your answer.... BINNER :lol:
I agree - found a thread with all the info I need :roll: I would delete my original
My number was out of Verizon in PA... 10 days from LOA to DOA on Verizons end.
Okay, long story short.... Transfer request sent to carrier 1/10/05 Transfer
I've been waiting since March 16th to switch phone service from MCI. The frustrating
LOA submitted on Jan 11th. 6 emails to Vonage, 4 "work orders" and 4 we'll "upgrade
Mine took about 2 months. I helped it along though with numerous complaint calls
My transfer took 48 business days. I switched to Vonage on Feb 26th and the LNP was

Sigh posted "I saw a vonage commercial and called. My main question was about keeping my landline" on 05/07/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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