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Vonage I received my new power adapter this morning and service is back up and running
I received my new power adapter this morning and service is back up and running smoothly.
I just got off the phone with another support agent and she was friendly, helpful and handled the credit quickly.
She came back on the line asking about the length of downtime. I said it was just a little over a week, maybe a week -and-a-half.
She asked me what I wanted from them :lol:
I said since it was just around a week, I guess a quarter of my monthly payment would be just fine to have credited to my account. She laughed and said since I had been easy to talk to and cooperative, I would get a month free.
I suspect maybe it's policy to credit a full month in small outages like mine, to all except the most obnoxious customers. Then, they might credit them for the actual downtime. :wink: But whether it is or not, there was no reason I had to be a jerk about things, so I wasn't. And I was made to feel like a valued customer.
That earned major credit from me with them.
I've been happy with the service and the agents, the few times I've spoken with them.
And yeah, I wanted to come back and report the positive treatment and resolution from Vonage, because I know people are more prone to complain than praise. :-D
Read The Full Thread: Loss of Signal
• Howdy,
The last couple of days we have had no signal coming through our Vonage
• From the information you have provided, I would suspect your issue is solely related
• Yeah, shoot. I suspected it was the unit itself.
I'll call Vonage tomorrow and
• Just wanted to update:
I spoke with a rep and, after all the usual unplg/reset/reboot
• Nice to hear a quick and amiable resolution to a problem. I am sure thre are a lot,
• Thats because noone comes here to talk about how great Vonage Tech Support is,
frinspar posted "I received my new power adapter this morning and service is back up and running" on 06/10/2008 |
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