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Vonage I received an e-mail last Friday stating my account had been terminated and I had
I received an e-mail last Friday stating my account had been terminated and I had been charged a early termination fee. A little upset I called Vonage and found they had done it mistakenly. I was told I would be called back by the representative in charge of deleting the accounts. I received a call back stating they were sorry for the problem, and would credit my account for the fee, and cover 2 months of service. I was pleased at this point, Vonage had did well to make up for the error. I was told the system would have both my phone and fax numbers back online in one hour.
Not receiving any updates, and still without service, I called them 24 hours later. The representative on the phone told me the ticket was still in with the techs, and that the service would be up no later than Staturday evening.
Yesterday I phoned them once again, and was told by the representative they would "physically walk up to tech support and put my ticket in front." She guaranteed me the service would be back in an hour and half.
Now it's Tuesday, and after being placed on hold yesterday for over a half hour, I wrote an e-mail to support with my issue. Still no response. I also keep getting e-mails saying their are new voice mails but I have no way of checking them.
A complete frustation not having service for such a long time. I just wish someone at Vonage could be honest with me on the phone, considering how patient I have been with every representative.
Any help from anyone would be great.
Read The Full Thread: terminated and still waiting...
• Well, we cannot turn terminated accounts back active. You HAVE TO (no exceptions)
• Thanks for your help JDR, this is the response I received:
"Thank you for contacting
• Don't worry about advising... I have called and filed a complaint and will hopefully
• Why do I think there is more to this account termination story then I am being told?
• I dunno but it's not the first time it's been reported here.
http://www.vonage-forum.com/ftopic6041
• Good question. I'll hopefully find out more after speaking with management as
• Who is the "manager" you were told would call you back?
• I have no idea, I was told someone from management would call me back in 24 hours.
• I think what he is looking for (he is off for the night now) is the ticket # so that
longbeachjamie posted "I received an e-mail last Friday stating my account had been terminated and I had" on 06/07/2005 |
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