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Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
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How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
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IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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vonage? I have
a W52p with two
wireless handsets,

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Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
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provider in
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In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

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Vonage I received a message from this user asking for a response on this question. I certainly

I received a message from this user asking for a response on this question. I certainly have little expertise in the are of retail activation, but I will add what I know and maybe others could flesh it out.

Why does Vonage maintain a list of valid MAC addresses for retail devices?

Vonage is able to limit the devices in use on its network by only allowing devices that are shipped to the consumer pre-configured to work with Vonage. This is important as the use of other, non-approved devices, would certainly increase technical support costs and would possibly put the system at risk for other users.

Is this the best technical solution from a user point of view? No! Vonage could have adopted a model similar to that used with GSM mobile phones where the configuration and customer information is maintained on a smart card that can moved from device to device. However, Vonage primarily used consumer equipment that was available rather than specifying a standard and allowing manufacturers build equipment that meets that standard. See DirecTV for an example of the other business model. The smart card solution would also have allowed users two easily swap out devices when travelling or in case of failure.

Why would a MAC address not appear in the database?

The most likely explanation is human error. A MAC address, or more likely a range of addresses that was shipped for retail sale was not correctly added into the database.

Other possibilities (and I am not referring specifically to this case) include previously registered devices that are specifically black listed possibly because of tampering or unauthorized factory resets, devices that have been reported stolen or devices being sold through non-authorized outlets.

One other possibility is an error in transcoding the MAC address from the user to Vonage.

How should I deal with this situation?

Vonage's advice is to exchange the device. If the MAC address is listed on the outside of the box I would certainly make an effort to verify the address is capable of activation before leaving the store. I would make an attempt to find a MAC address that was significantly different from one that was indicated not to work.

Why can't Vonage just add the address in?

The person who would be requested to add the address would have no knowledge of why the device wasn't listed and could not be reasonably allowed to validate the device. It is likely that a human error problem affecting multiple devices would be caught sooner than later, but the still leaves device exchange as the most expedient solution.

Read The Full Thread:

Vonage will not accept IP8100 from Sam''s Club

I am completely baffled by this, and need advice. Purchased a VTech IP8100-3

I am not yet a Vonage customer. From what I can tell I'm supposed to visit
ok, it's hard to tell from reading those instructions, but since it's not worth
Thanks for the info... I'm not impressed with Vonage so far. I don't understand
Sorry to dredge up a 6-week old thread, but this is the problem I am having now. I
I have not faced this problem since I chose to keep all my components separate rather
The second phone that Sam's Club sent to me worked fine. Interestingly enough,
is the ip8100-3 still available? i bought the ip8100-2 plus an extra handset.

scerruti posted "I received a message from this user asking for a response on this question. I certainly" on 09/01/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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