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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




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Vonage I receive at aleast daily updates from tier2-tier 3 support for my issues. David, I



I receive at aleast daily updates from tier2-tier 3 support for my issues.

David,

I expedited the request to our shipping director. I will follow up
with you in the morning or when i return to the office in the evening.

-
Alfred
Tier3 Support

David Pietrowski,

I have check the status and see that the order is still being
processed. I will escalate this issue to have our engineers push this
order through manually, thanks.

-
Regards,
Alan
Tier II Technical Support

-
Hi David,
If you'd like to go ahead and do that it would be fine. You can buy
the
Pap2, activate it on your account within minutes via the web, and then
return it later after you receive the new unit.

Just let me know in a few days after you return it so I can make sure
its properly removed from your account.


Thanks.

Sincerely,
Brian S.
Tier III Engineer


Sometimes some common courtesy goes a long way. They are going to respond in the same manner you approach them with.



Read The Full Thread:

how does one get customer service to respond?


Dear Vonage, I don't know how else to get your attention. Since April
What, the Indian support couldnt fix your problem? What a suprise. Hook your
Thank you very much for your response. Am I being asked to connect MODEM ->
Exactly my problem! If I plug it in THEIR way, I'm offline... If I plug in MY way,
E-mail them with this subject: Problem With Router! AM Reporting to FCC &
Actually, I just got it to work :) What confused me is that when you hook up their
Heh, yeah, I love how a phone company has 24/7 phone tech support. :eek: :-D
Don't be so harsh on Vonage, at least they answer the phone at night. My cell provider's
Well at least you all seem to be connected. I called about two weeks ago and was told
Well it sounds like you may have dodged a bullet with the lass than reliable cable

Trowski posted "I receive at aleast daily updates from tier2-tier 3 support for my issues. David, I" on 08/24/2005

Vonage Service Plans


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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