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Vonage I really hate to talk badly of Vonage. It's saving me a ton of money on local phone
I really hate to talk badly of Vonage. It's saving me a ton of money on local phone service, while also taking 100% of the sting out of keeping in touch with all our friends and family out of state. For that, I've always been delighted.
If nothing else, my change of tone demonstrates how really awful support can turn a major fan into a disgruntled critic. I'm a senior-level network admin at an ISP, so I understand and appreciate the challenges of deploying and supporting emerging technology on the far-from-perfect public internet. I don't expect Vonage to be perfect, and am willing to give up a little POTS reliability to get so many other benefits in exchange.
In short, it's not the technology turning me sour- it's the support, which is becoming more elusive each day. I would love nothing more than to see Vonage succeed. They've enabled me to give the one-fingered salute to Verizon and Qwest (local service and long distance, respectively) after years of them looting my wallet every month, and it sure feels great to have a viable non-cellular alternative.
I guess the reason I keep chiming in on support is twofold: one, it allows me to vent some frustration; and two, I keep hoping an executive or two from Vonage will read some of the posts in this forum, see the discontent in the ranks, understand that there IS a real problem that's getting worse, and actually do something to put a fix into motion. They can spend tens of millions on advertising, but if they are unable to keep their customers happy, they will never remain a dominant player.
Read The Full Thread: General phone support gone
• Disclaimer: I admit, this is somewhat of a rant, but it's also to let folks here
• Rebus,
This was an informative post that may be helpful to those who use telephone
• I have always found Rebus's post to be informative.
This one included.
• I definitely agree. The menu system is kinda "jacked" currently. Last time I called
• AMEN - I'd sure like to actually GET some service, someday. I'm assuming that my
• I tried calling phone support now for the last week only getting through to them
• Why are the posts showing the wring time? Its not 4:15 am tis 10:15pm CST
just
• The time stamp is determined by the time settings on your forum account. You can
• Well it has been 30 days so far and no decent service, I can call out for at least 15-18
rebus posted "I really hate to talk badly of Vonage. It's saving me a ton of money on local phone" on 02/19/2005 |
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