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Vonage I really feel for you 100% It is very hard to understand why exactly it is taking
I really feel for you 100% It is very hard to understand why exactly it is taking so long for Vonage and all of the parties involved to port your number to Vonage's carrier.
I know that certain telephone companies are protected by certain laws stating that they do not have to port out certain telephone numbers if they are the only major company in the area. This is especially true with smaller telephone companies. They can slow, delay, or flat out cancel the port.
Vonage is in the situation of where all they can do is put in a request through the carrier and long story short, wait. There is no escelation on there end or their carriers end, partially because they are not regulated and do not have the FCC on their side. With other phone companies themselves, if you had this problem, you could put in a complaint in with the FCC and the FCC would step in and force the parties to complete the port. However since Vonage is (in their eyes) a data company, they do not follow these rules. I can attest however that Vonage does send out the information to their carriers to port the telephone number but what happens up to that is strictly between the carrier and your current telephone company.
A lot of LNP complaints are not Vonage's fault in the long run. All they do is pass the request to the current carrier. Carriers behind the scenes are very shady and purposly will stall the process as long as they can. They use the fact that Vonage is not regulated to their advantage. The fact that no representative has apologized or taken ownership of the issue is disheartining.
However, in the long run, all of that doesn't matter. Your business is suffering because you do not have a phone and I feel bad for you. What has happened since you posted this? Has there been any contact with customer service recenetly? Can you check your telephone number's ownership and see who currently has actual ownership of the number.
Go to this website: http://nextelonline.nextel.com/NASApp/wnp/en/Action/PECLanding
- enter your zip and your telephone number
- click on continue
- click on the check box next to your telephone number and click continue again.
The site will show you who currently has ownership of your telephone number. This can help determine where exactly the problem lies. If it still shows your former carrier then we can assume that there is a problem on their end. However if it is showing XO communications or another party then the problem is associated with the carrier Vonage is using. What do you see?
Read The Full Thread: Number porting nightmare. Vonage makes excuses. 5 months
• My letter to vonage says it all:
To Whom It May Concern:
You are receiving
• My experience is very similar. From sept 3rd until now (jan. 5th) Vonage has not
• That blows. I don't understand why some LNPs can go so smoothly and others are complete
• During my five month (and counting) ordeal with Vonage, I have had countless conversations
• I waited for a few months for my number to be ported when I first signed up also. I
• I'm the original author of this thread, and I appreciate all the comments and suggestions
• I'm in nearly the same boat - intermittent land-line service, and nothing but
• I have heard nightmares about the LNP problems associated to Vonage...not sure
• Try here:
http://consumerinformation.ca/ComplaintCourier/index.cfm?lang=e
Xzibit1326 posted "I really feel for you 100% It is very hard to understand why exactly it is taking" on 01/08/2006 |
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