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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage I really feel for all of you as a former employee. Here's the real deal. Vonage has

I really feel for all of you as a former employee. Here's the real deal. Vonage has many pitfalls. You are dealing with a very ruthless CEO (well he has taken another position now for the IPO) who's only objective is to get as much out of this as he can and fast. Personally I do not believe he cares what happens to the company in the long run. In the news Vonage had been in talks with sprint in the past, so it is obvious the right price and everyone takes their cash and runs. Smart right? But there will be plenty of damage in the wake. The customers and employees are going to be the casualties. If you want to know why customer care is so bad listen to this. I was hired on as a Tech Support Agent and had to undergo 6 weeks of training. There are some very tough rules in place. If you miss one of the training days you were to be dismissed if you were so much as 3 minutes late twice you were gone. Ok it's tolerable. After being there a few weeks I start talking to others there and find out that they had been snatching whole classes out of training or last day of training and just placing them into the their 'Retention Department' Where you will end up if you quit services ( they will not make it easy for you to quit). I suspected they would do this same thing to our training class. The other classes were all told it would be two weeks ( well I amb sure you know that was a lie). Last Day of training sure enough they pull the same garbage on us. They knew from the start they would be doing this and never disclosed this. Needless to say I was just thrilled can you imagine calling in and having to talk to me after the company just yanked my chain.This is clearly a company only out for its self they think they work in teams but the only team there is is a team to figure out how they can get the most for themselves at anyones cost. The morals and ethics of this company is by far the worst I have ever encountered. My suggestion is Stay away from this company. The only way you may end your service is to call in and basically be harassed by being told someone will call you back or being transferred to account management ( aka retention) which then will try every which way to get you not to quit including using fees to manipulate you. If you want good service stay with companies that have proven themselves already and cannot afford to act in this manner. Good luck all

Read The Full Thread:

My experience with Vonage - I can help them if they want it

• Following is a letter just sent to the Executive Response Team recounting a disastrous
• Sorry to hear about your horrible experience. I myself have not had any conversations
• Having trained and consulted for several years, I can tell you this is a classic
• You know when sometimes you call a customer support or tech, before the conversation
• I literally dread the thought of having to place a call to Vonage CS. That is sad,
• If a rep actually said "I'm gonna catch you with every fee I can" or something to
• Mr. Citron is a entrepreneur and by nature inclined to move on once he gets something
• Between ColdGin and Movado you see the internal issue w/in Customer Service.
• If you only knew the half of it! Just so you know they kindly put in place a wonderful

Movado posted "I really feel for all of you as a former employee. Here's the real deal. Vonage has" on 02/16/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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