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Vonage I read thru this whole post as I was having the same issues mentioned of callers
I read thru this whole post as I was having the same issues mentioned of callers not being able to hear me for 2-15 seconds at a time constantly throughout telephone calls via the Vonage service. Though I never really realized that it could be my actual internet service quality. Thought is was the Vonage service somehow.
I d/l pingplotter and ran as others have. Exactly as described, my dropouts occurred when the PL% jumped to 60-70%, which happened quite frequently. Also decided to test my speed. A dismal 2738/65 from dslreports.com - definitely not what I expected. I decided to try the easiest fix first, switched back to my SB4100 modem which comcast had told me that I needed to upgrade - they gave (leased to me) a SB5120 - my problems started shortly thereafter.
I plugged in my SB4100 and started up pingplotter and amazingly, the PL% went away and Avg round trip times decreased. I ran it for an hour or so, nothing. Received a telephone call that lasted approx 50 minutes - no dropouts. Beautiful!!. And... my internet speed jumped up to 6378/379, as before it was a dismal 2738/65 on comcast's 6000/384 package.
Just as an aside note. I began this adventure by thinking it was the Vonage service because comcast techs had come out and verified everything was okay when they installed the sb5120. Tech installed and checked what they called the signal level or something. Everything was great, looking good. I couldn't bear it any longer, the call quality on Vonage was abysmal, callers couldn't hear me for seconds at a time and it happened constantly. Had enough, told comcast to come out and install their voice service. Guess what?? SAME PROBLEMS. And worse, callers told me my voice sounded robotic at times in addition to the dropouts. Callers could not hear me for the first 1-2 seconds when I called them. CRAZY! Comcast came out, rechecked everything, rewired the connectors outside and inside, installed a 'booster??', again, all is fine now. NOT, same issues. Comcast support people told me a lot of people were calling in about the same thing. This is when I decided to start searching for answers elsewhere and found this forum. Now I have cancelled my comcast voice service and back on Vonage. My speeds are back up to par and all is well. Not sure where the issue was with the comcast voice service because I was told by the tech who installed that service (separate device from my cable modem - located different part of the house due to telephone lines) that it did not share the same frequency? as the internet service did from my house to their voice servers. Theoretically, my internet service was coming in on a different line (frequency?) than my voice service was and had nothing to do with each other.
Glad it was just the modem and thanks to this forum for helping out.
Read The Full Thread: Comcast, outbound dropouts, questions - Resolved
• Craig,
I'm in southern California and have similar problems as Craig over
• Warning: Long ramble...
I've posted stuff here before about random outbound
• Comcast came out again (yesterday) with a different tech. Before he came out,
• Are you located in the Midwest, Craig?
• Nope (I've read most of that thread). I'm about 30 minutes west of Boston, MA. This
• 95% of the time, outbound audio dropping out is related to packet loss from the
• Exactly. It never crossed my mind to call Vonage, as this is entirely a Comcast
• Open a DOS window:
> ping 73.171.8.1
> ipconfig/all
> ping <default
• Thanks for all the juicy information to check on, but I will reduce this down to
• Ok, I agree that eliminates your Nic...so fire up ping plotter to the management
rf600 posted "I read thru this whole post as I was having the same issues mentioned of callers" on 08/16/2006 |
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