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Robertsax Posted:
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Hello, I think
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Haniltery Posted:
For wipe call
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of the offline, in
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usually apply to
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dconnor Posted:
What is the main
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
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diazou Posted:
Hello, It's
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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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beast321 Posted:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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I google “Vonage
MAC address
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On Jan 11, 2017 at 01:07:21


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage I read about your problems with Vonage customer support and in porting the number



I read about your problems with Vonage customer support and in porting the number you had for 20 years over to Vonage. I am currently very happy with Vonage service, but amused with their customer support. Please hear my story of techno woe, and redemption.



I had something similar happen. I originally bought a PAP2 from Radio Shack, and got a (954) number with a (954) fax number. Everything worked adequately well. I decided to get Vonage because I was going into business (health service) on my own, and wanted a business number that I could " carry" to whatever office I would finally lease. My idea was, establish the number, publish it on business cads, use the Simulring to my cell phone, and avoid having to deal with Bell South Business office. Then, I decided to open my office in (561), so I got a Virtual Number in (561). Everything was working fine, I had the (561) number on my business cards, but, when I would make outgoing calls, the (954) number showed up on the recipient's phone and I wanted my (561) number to show since I now had my office in (561). So, I called Vonage tech support, and asked, " Could I have my primary number and virtual number switched so that when I call out, my current (561) virtual number appears as on the Caller ID, and my current main number becomes a Virtual number?" The polite Customer Support fellow on the other side said that it was impossible to do because he did not have a screen to make such a change on her terminal. A week later, I called back and asked the same question. This time, when the polite Hindi accented customer support guy told me it could not be done, I insisted just as politely that I am sure that some engineer could just associate my numbers to any device as long as Vonage had control of that telno. He said it could not be done, and I then asked if I could speak to the person the next Tier up. When I got to that person, he said it would not be a problem, but would take 24 hours to do.

When the change was made, my previous main number was now my Virtual number, but some other number, with some area code from a totally different part of Florida was my main number. If I called the (561) number which I had wanted as my main number, I got a message saying all lines were temporarily busy. That was not what I wanted. I was a bit concerned, since I had already printed up 1,000 business cards and letterhead using the (561) number.

I then got on the phone, at 8:00 PM, called Vonage, spent about 45 minutes on the call, mostly on hold, got transfered to Tier 3 (I guess it was Tier 3 since I was I got transferred up a level twice.) I was told that the fix would be made within 24 hours. As of 26 hours later the change had not been made. I was wakened my my dog at 5:00 AM, and out of curiosity, I check my phone by dialing it from my cell phone, and then dialing from my Vonage phone to my cell.

It took more than 24 hours, but all is well, and the switch from Main to Virtual and Virtual to Main was done successfully! Once again, I am very happy with Vonage. The lesson I have learned is that even if Customer Support is polite, they are poorly informed of everything that can be done technologically, and that it is good to ask directly to be transferred to the next tier up. I am once again happy with Vonage service. I have also learned that it is good to be patient. Most of the problems I have had with Vonage were resolved within a day or so. (it did take 5 months for me to get my refund, but I did get it)

Oh! Another thing! A young woman I know had Vonage in (301). I would call her, and it always sounded choppy on her end. She moved to another state, and plugged in her adapter, and now she sounds great. She got a new Vonage telephone number, and made her old (301) number her virtual number, and now she sounds great and once again, Life is tekno-good. The problem with Vonage is that it depends on some ISP to function properly.

I do swear, though, that if I ever have kids, I am going to make sure they learn Hindi and Mandarin from elementary school age because that seems to be the only way they will clearly get ahead in business in the modern world and understand what customer support is saying. So, the moral of my story is that Vonage is good but requires a bit of patience.



Read The Full Thread:

my Letter to the FCC


I have removed my last name and account numbers To whom it may concern, My
Ray, I would like to help you but this is a bit confusing for me... So you started
Hi trowski, Thanks for the reply. If you call my number a recording come on and
But didn't you initialize the port of you old number over?
hmmmm can't help but put my two cents worth in. Ray if it were me I would wait
Yes I did initialize the port of my number but cancelled before they ported. My
Or maybe one of the helpful reps (coldgin) might be able to help you out...
Thanks maryjane, I going out to lunch and will try to call them back on a pay
Oh no i ain't getting near this one. Rebates make me cringe too.
Just look at it as I thought highly enough of you to recommend your help... :wink:

cargojack posted "I read about your problems with Vonage customer support and in porting the number" on 01/14/2006

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