Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Vonage I read about your problems with Vonage customer support and in porting the number

I read about your problems with Vonage customer support and in porting the number you had for 20 years over to Vonage. I am currently very happy with Vonage service, but amused with their customer support. Please hear my story of techno woe, and redemption.

I had something similar happen. I originally bought a PAP2 from Radio Shack, and got a (954) number with a (954) fax number. Everything worked adequately well. I decided to get Vonage because I was going into business (health service) on my own, and wanted a business number that I could " carry" to whatever office I would finally lease. My idea was, establish the number, publish it on business cads, use the Simulring to my cell phone, and avoid having to deal with Bell South Business office. Then, I decided to open my office in (561), so I got a Virtual Number in (561). Everything was working fine, I had the (561) number on my business cards, but, when I would make outgoing calls, the (954) number showed up on the recipient's phone and I wanted my (561) number to show since I now had my office in (561). So, I called Vonage tech support, and asked, " Could I have my primary number and virtual number switched so that when I call out, my current (561) virtual number appears as on the Caller ID, and my current main number becomes a Virtual number?" The polite Customer Support fellow on the other side said that it was impossible to do because he did not have a screen to make such a change on her terminal. A week later, I called back and asked the same question. This time, when the polite Hindi accented customer support guy told me it could not be done, I insisted just as politely that I am sure that some engineer could just associate my numbers to any device as long as Vonage had control of that telno. He said it could not be done, and I then asked if I could speak to the person the next Tier up. When I got to that person, he said it would not be a problem, but would take 24 hours to do.

When the change was made, my previous main number was now my Virtual number, but some other number, with some area code from a totally different part of Florida was my main number. If I called the (561) number which I had wanted as my main number, I got a message saying all lines were temporarily busy. That was not what I wanted. I was a bit concerned, since I had already printed up 1,000 business cards and letterhead using the (561) number.

I then got on the phone, at 8:00 PM, called Vonage, spent about 45 minutes on the call, mostly on hold, got transfered to Tier 3 (I guess it was Tier 3 since I was I got transferred up a level twice.) I was told that the fix would be made within 24 hours. As of 26 hours later the change had not been made. I was wakened my my dog at 5:00 AM, and out of curiosity, I check my phone by dialing it from my cell phone, and then dialing from my Vonage phone to my cell.

It took more than 24 hours, but all is well, and the switch from Main to Virtual and Virtual to Main was done successfully! Once again, I am very happy with Vonage. The lesson I have learned is that even if Customer Support is polite, they are poorly informed of everything that can be done technologically, and that it is good to ask directly to be transferred to the next tier up. I am once again happy with Vonage service. I have also learned that it is good to be patient. Most of the problems I have had with Vonage were resolved within a day or so. (it did take 5 months for me to get my refund, but I did get it)

Oh! Another thing! A young woman I know had Vonage in (301). I would call her, and it always sounded choppy on her end. She moved to another state, and plugged in her adapter, and now she sounds great. She got a new Vonage telephone number, and made her old (301) number her virtual number, and now she sounds great and once again, Life is tekno-good. The problem with Vonage is that it depends on some ISP to function properly.

I do swear, though, that if I ever have kids, I am going to make sure they learn Hindi and Mandarin from elementary school age because that seems to be the only way they will clearly get ahead in business in the modern world and understand what customer support is saying. So, the moral of my story is that Vonage is good but requires a bit of patience.

Read The Full Thread:

my Letter to the FCC

Ray, I would like to help you but this is a bit confusing for me... So you started

But didn't you initialize the port of you old number over?
hmmmm can't help but put my two cents worth in. Ray if it were me I would wait
Yes I did initialize the port of my number but cancelled before they ported. My
Or maybe one of the helpful reps (coldgin) might be able to help you out...

Oh no i ain't getting near this one. Rebates make me cringe too.
Just look at it as I thought highly enough of you to recommend your help... :wink:

cargojack posted "I read about your problems with Vonage customer support and in porting the number" on 01/14/2006

Vonage Service Plans

Vonage VoIP Members
Members List Members
New wadeov1
New Today 4
Yesterday 11
Total 100969

Who Is On Site
Visitors 161
Members 0
Total 161

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.52 Seconds and 299 Pages In The Last 60 Seconds
The Vonage VoIP Forum