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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Vonage I read about your problems with Vonage customer support and in porting the number



I read about your problems with Vonage customer support and in porting the number you had for 20 years over to Vonage. I am currently very happy with Vonage service, but amused with their customer support. Please hear my story of techno woe, and redemption.



I had something similar happen. I originally bought a PAP2 from Radio Shack, and got a (954) number with a (954) fax number. Everything worked adequately well. I decided to get Vonage because I was going into business (health service) on my own, and wanted a business number that I could " carry" to whatever office I would finally lease. My idea was, establish the number, publish it on business cads, use the Simulring to my cell phone, and avoid having to deal with Bell South Business office. Then, I decided to open my office in (561), so I got a Virtual Number in (561). Everything was working fine, I had the (561) number on my business cards, but, when I would make outgoing calls, the (954) number showed up on the recipient's phone and I wanted my (561) number to show since I now had my office in (561). So, I called Vonage tech support, and asked, " Could I have my primary number and virtual number switched so that when I call out, my current (561) virtual number appears as on the Caller ID, and my current main number becomes a Virtual number?" The polite Customer Support fellow on the other side said that it was impossible to do because he did not have a screen to make such a change on her terminal. A week later, I called back and asked the same question. This time, when the polite Hindi accented customer support guy told me it could not be done, I insisted just as politely that I am sure that some engineer could just associate my numbers to any device as long as Vonage had control of that telno. He said it could not be done, and I then asked if I could speak to the person the next Tier up. When I got to that person, he said it would not be a problem, but would take 24 hours to do.

When the change was made, my previous main number was now my Virtual number, but some other number, with some area code from a totally different part of Florida was my main number. If I called the (561) number which I had wanted as my main number, I got a message saying all lines were temporarily busy. That was not what I wanted. I was a bit concerned, since I had already printed up 1,000 business cards and letterhead using the (561) number.

I then got on the phone, at 8:00 PM, called Vonage, spent about 45 minutes on the call, mostly on hold, got transfered to Tier 3 (I guess it was Tier 3 since I was I got transferred up a level twice.) I was told that the fix would be made within 24 hours. As of 26 hours later the change had not been made. I was wakened my my dog at 5:00 AM, and out of curiosity, I check my phone by dialing it from my cell phone, and then dialing from my Vonage phone to my cell.

It took more than 24 hours, but all is well, and the switch from Main to Virtual and Virtual to Main was done successfully! Once again, I am very happy with Vonage. The lesson I have learned is that even if Customer Support is polite, they are poorly informed of everything that can be done technologically, and that it is good to ask directly to be transferred to the next tier up. I am once again happy with Vonage service. I have also learned that it is good to be patient. Most of the problems I have had with Vonage were resolved within a day or so. (it did take 5 months for me to get my refund, but I did get it)

Oh! Another thing! A young woman I know had Vonage in (301). I would call her, and it always sounded choppy on her end. She moved to another state, and plugged in her adapter, and now she sounds great. She got a new Vonage telephone number, and made her old (301) number her virtual number, and now she sounds great and once again, Life is tekno-good. The problem with Vonage is that it depends on some ISP to function properly.

I do swear, though, that if I ever have kids, I am going to make sure they learn Hindi and Mandarin from elementary school age because that seems to be the only way they will clearly get ahead in business in the modern world and understand what customer support is saying. So, the moral of my story is that Vonage is good but requires a bit of patience.



Read The Full Thread:

my Letter to the FCC



Ray, I would like to help you but this is a bit confusing for me... So you started

But didn't you initialize the port of you old number over?
hmmmm can't help but put my two cents worth in. Ray if it were me I would wait
Yes I did initialize the port of my number but cancelled before they ported. My
Or maybe one of the helpful reps (coldgin) might be able to help you out...

Oh no i ain't getting near this one. Rebates make me cringe too.
Just look at it as I thought highly enough of you to recommend your help... :wink:

cargojack posted "I read about your problems with Vonage customer support and in porting the number" on 01/14/2006

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